Everyone is a Stakeholder at Some Level

By Linda Fisher Thornton

“Everyone is a stakeholder at some level, and all stakeholders are important. We should consider all stakeholders as we lead – those we serve, those we lead, the powerless, the silenced, the planet, and all of humanity.” 

I shared this insight in a previous post – it was an aha moment from a Tweetchat I guest-hosted on Leading With Ethics. To reflect on where you are in the journey to leading with the mindset that “everyone is a stakeholder at some level,” explore the answers to these important questions:

  • How am I adding value for customers, employees and partners?
  • What ripples am I creating on the global landscape?
  • If everyone followed my lead, would they be showing that all stakeholders are important, regardless of who they are or where they live?
  • How well do I consider the interests of stakeholders who aren’t at the table, including the planet?
  • Have I explored and conquered my own “inner terrain” well enough to manage my biases so that they don’t impact my leadership?

To accomplish the ideal of considering all stakeholders in even our smallest decisions, we’ll have to do more than just imagine the possibilities. We’ll need to do the work.

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Ethical Leaders Stay Current as the World Changes

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

4 Connected Trends Shaping the Future of Leadership

By Linda Fisher Thornton

Our understanding of good leadership is advancing. In this video, I describe 4 powerful trends that are increasing leadership expectations and shaping what leaders will need to be ready to handle in the future. 

These 4 trends shaping the future of leadership are connected and accelerating. They give us a clear picture of where we need to take our leadership. 

The greatest challenge leaders face is to keep up as the bar continues to be raised. At the rate expectations are increasing, it is clear that we will never “arrive.” We must be adaptable, open to developing new skill sets and mindsets, while at the same time staying true to the values of ethical leadership. 

Being open to learning makes or breaks our success as leaders.

Adaptability is no longer just a competitive advantage. It’s an ethical imperative. 

 

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Ethical Leaders Stay Current as the World Changes

Includes case examples and questions.

Click the book cover for a preview.

 

 

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

 

 

 

 

 

 

 

 

 

 

Values Drive Business Success (But Only If They’re Clear and Applied)

By Linda Fisher Thornton

Deloitte’s 2016 Millennial Survey Executive Summary reported that according to responses from 7700 employed millennials from 29 countries, “the values that support long-term business success are people treatment, ethics, and customer focus. While people treatment, ethics, and customer focus may be the values that drive business success, that only works if they’re applied across the organization. Do people know what the values are? Are they evident in the everyday actions of leaders? Are they factored into daily decisions? 

Even if a company has clear values, applying them is not as easy as leaders might think. According to Gallup (2016), just 23% of U.S. employees strongly agree that they can apply their organization’s values to their work every day.  Leaders might think that values are self-explanatory, but that couldn’t be further from the truth. It’s in the nitty-gritty application of values that people have deep questions. Here are two examples: 

A manager has been told to hire according to the company’s values and to meet or exceed all goals. The candidate that is most likely to improve the department’s chances of meeting goals is not always respectful to others. Which is more important?

An employee sees a disconnect between the company’s stated values and the actions of a new senior leader. Should she follow the stated values or the leader’s direction? 

Leaders must start the conversation and keep it open, model the application of stated values, clear up areas of confusion and use the company’s values to guide daily work. Then and only then will values be “powered up” to drive business success. The power of values is not in stating them on the website and glossy brochures – it’s in the much more difficult process of living them in our everyday choices.  

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6/8/17 – Communicating About Ethical Values: How To Talk About What Matters
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Ethical Leaders See Their Choices Through All 7 Lenses

Includes case examples and questions.

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

9 Ethical Roles: Is Your Leadership Team “All In”


By Linda Fisher Thornton

I blogged a while back about the Critical Roles of the (Ethical) CEO. I realized later that these important ethical roles apply not just to CEOs, but also to all senior leaders in an organization. And if front line leaders don’t carry these roles throughout the organization, there will be gaps in the culture. 

An ethical culture will only happen if the leadership team is “All In.” 

We should prepare leaders to take on these 9 important roles, to help them be “All In” in the quest for ethical culture building: 

Critical Roles of the Ethical Leader

Ethical Leadership Role Model

High Level Trust-Builder

Champion For Ethical Values

Ethical Prevention Advocate

Highest Leader Accountable For Ethics

Accountability Consistency Monitor

Ethics Dialogue Leader

Ethical Decision-Making Coach

Ethical Culture Builder

Through these important roles, leaders communicate, model and coach ethical thinking and action. That process increases the ethical capability of the organization over time, protects it from problems, and keeps the work environment positive.

Is your leadership team “All In” in taking on these roles and championing ethics throughout the organization? Help each leader develop the skills and confidence to handle these important roles. 

Top 100 Leadership BlogNEW Leadership Webinars –  Unleash the Positive Power of Ethical Leadership!
6/8/17 – Communicating About Ethical Values: How To Talk About What Matters
7/11/2017 – Developing Leadership That Inspires

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Ethical Leaders See Their Choices Through All 7 Lenses

Includes case examples and questions.

 

Click the book cover for a preview.

 

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

 

The “Less Than” Fallacy

By Linda Fisher Thornton

Anytime we think about another person or group as “less than,” or treat another person or group as “less than,” we are unethical. It’s very simple, really. We are all human, and as humans, we all have rights and dignity. We all have a right to be here and to be treated with respect and fairness. 

Attempts to portray others as “less than” may come from a desire for power, control or personal gain. They may stem from trying to overcome low self-esteem by imagined superiority. They may come from misinformation. They may come from having lost one’s own sense of humanity. 

In the past year, people have protested by the millions around the world to say “Enough.” The diverse groups that have gathered around the world want us to hear that, wherever it comes from, the “less than” fallacy has run its course. It is not part of who we are when we are at our best. It is not part of our successful future.

Treating people as “less than” makes it more difficult for them to fully contribute to society in ways that benefit us all. It’s time to get past a “less than” mentality, recognizing it as flawed thinking, so that we can focus our attention on mutual understanding. That would brings us “more than” the capacity we need to resolve our current global challenges. 

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Ethical Leaders See the Whole Picture

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

 

5 Things Money Can’t Buy (Even Now)

By Linda Fisher Thornton

I had the opportunity a few years ago to hear Michael Sandel, professor from Harvard and author of What Money Can’t Buy, speak at the University of Richmond about “the sky-boxification of society.” He talked about how easy it is today to buy your way into a better situation (or a sky box). I just finished reading Tom Friedman’s book Thank You for Being Late and in it Friedman refers to and builds on Sandel’s observations. 

I started thinking about some of the qualities that are highly valuable and make leaders great that money can’t buy – some of the priceless qualities that define great leadership. Here are 5:

5 Things Money Can’t Buy (Even Now)

  1. Trust – (only achieved through intentional use of positive interpersonal behaviors that build mutually beneficial relationships over time)
  2. Integrity – (only achieved when thoughts, words and deeds align)
  3. Authenticity – (only reached through personal struggle, service to others and an intentional growth journey)
  4. Sincerity – (only achieved when you avoid lies, partial truths, rules that apply to others but not to you, and choices that harm others)
  5. Growth – (you can pay for education, but being open to learning and growth must be chosen)

Money may be a token of exchange in the global marketplace, but so are these 5 priceless leadership qualities that money can’t buy. It is these essential priceless qualities that enable leaders to bring out the best in diverse, connected groups of people working toward a common goal. These are leadership qualities that kindle people’s imagination, creativity and innovation (which are needed to solve today’s complex problems). 

What other positive qualities (that money can’t buy) define great leadership? Feel free to comment with your additions to the list. 

If you enjoy the Leading in Context Blog, here are 5 ways you can help this important movement: 

  • SPREAD THE WORD: Encourage others to subscribe, or share a link to your favorite post
  • READ THE BOOK: Get a copy of 7 Lenses, in  Paperback or for Kindle, iPad, and Nook. Share it with a friend, or with your Book Club or leader group. 
  • SCHEDULE A WORKSHOP: Help your team or organization gain insight into positive, proactive ethical thinking and action with a workshop led by 7 Lenses author Linda Fisher Thornton.
  • PARTICIPATE IN THE CONVERSATION: Engage in dialogue on social media. Imagine better leadership with others. Let people know what you’re learning. Include @leadingincontxt in your Tweets. 
  • SUGGEST A TOPIC: Suggest a future topic you want to learn more about by commenting on a blog post or contacting Leading in Context. 

Together, we can make a positive difference. 

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Ethical Leaders See Their Choices Through All 7 Lenses

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

400th Post: The Journey to Meaning (Growth Required)

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By Linda Fisher Thornton

I set out to answer a question. In the process of answering the question, I started a journey that changed my life. It happened the way that life happens to all of us. It wasn’t always by conscious choice or in a logical progression. I lost someone I loved (my grandmother). I suffered a sudden reduction in consulting projects during the 2009 economic downturn. While recovering from these blows, I took a hard look at what I wanted to accomplish with the rest of my life. 

I began to realize that if I wanted to make a positive difference in the world, I needed to make some drastic changes. I started a blog and found out what it was like to learn out loud. I jumped into the social conversation. I began to intentionally live outside of my comfort zone.

I starting thinking about a nagging question that I couldn’t get out of my head. I heard from people who wanted to lead ethically but needed help. I started to write down thoughts on my blog and later started a book. I struggled to build a clearer, whole model of ethical leadership (that wasn’t oversimplified) to help people learn how to easily apply it.  

Looking back on this journey so far, I  believe that life’s hardest challenges are waiting to be turned into opportunities. Taking the journey isn’t always easy – it requires persistence, commitment, imagination, patience and endurance. When we put in the effort and take on the challenge,  though, we can become capable of so much more. We can find purpose and meaning (which require personal growth).

What would have been different if I hadn’t started this journey? I may have had a deep sense that something was missing. After reflecting on my definition of “The Meaning of Life” for an Excellence Reporter series, I realized that this process of growth is more than just something that happens while we’re doing other things – it’s what helps us find meaning and have a positive impact. 

It’s not reaching the desired destination according to an expected timetable that gives us a sense that we have a meaningful life. It’s the journey itself. It’s using our abilities in service to others.  It’s chasing the elusive “best we can be” as the world expects more and we race to keep up. 

I want to extend a “Thank You!” to Leading in Context Blog followers, 7 Lenses readers, clients, partners,  and all of you engaging in important conversations about “the right thing to do” in a global society. 

 

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Ethical Leaders Understand 7 Different Lenses of Ethical Responsibility (That Are All Important)

Includes case examples and questions.

Click the book cover for a preview.

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

 

 

Ethical Leadership: The “On Switch” For Adaptability

By Linda Fisher Thornton

The post “Leader Competence: Will It Be A Multiplier or Divider?generated some great discussion on social media. Here’s a quote from the post:

“Leader competence is either going to be a multiplier or a divider. When you have it, you multiply performance and trust, with exponential results. Without it, you divide your possible results by the incompetence factor.”

After reading the post, one reader requested that I write more on the topic. This week I’m digging deeper into the multiplying and dividing effects of leader (in)competence, looking at how a leader’s ethical competence impacts trust, people, bottom line results and organizational adaptability:

Impact on Trust

Competent ethical leaders intentionally build trust.

Incompetent leaders damage trust (and they may or may not be aware of it/and they may or may not care).

Impact on Bottom Line Results

Competent ethical leaders set the stage for people to do great work and then get out of their way. They support and enable great performance. This releases powerful pent-up energy within the organization that improves employee satisfaction, retention and productivity and fuels positive bottom line results.

Incompetent leaders can confuse, misdirect, distract and un-empower people, and the resulting loss of productivity reduces bottom line results. How? It increases turnover and reduces employee satisfaction and productivity, which erodes customer service quality and customer retention (and so on).

Impact on People

Competent ethical leaders know that their success depends on enabling the success of others. It is at its core about service and support and not prestige or privilege.

Incompetent leaders may mistakenly believe that leadership is all about them, and people don’t usually trust an incompetent leader enough to tell them that THEY are the problem. Employees may have to risk their wrath to get work done the right way when a leader is determined to use old thinking, old behavior and old leadership approaches that don’t work in a global society.

Incompetent leaders divide people by not communicating clear standards, giving all the good projects to “favorites,” or playing games with people to try to maintain the fragile illusion that they are “in charge.” Ethically competent leaders know that any illusion that they are “in charge” is not only false, it is a “brand-killer,” a “trust killer” and a “results killer.”

Impact on Adaptability

Adaptability is the key to an organization’s survival, and in the midst of accelerated global change and uncertainty, it provides a critical competitive advantage. Leaders who make it a priority to stay competent see the need to help others stay competent, and that helps everyone respond to change quickly.

Incompetent leaders don’t stay current, and since they don’t stay current, they probably don’t realize (or don’t care) that others in their organizations need to stay current. They do things that competent ethical leaders  know are counterproductive and harmful. The lack of leader awareness and failure to stay current creates a DRAG on the group and the organization that can make adaptability next to impossible.

The Equation

Ethical leadership competence is an adaptability enabler, people uniter and results multiplier. Ethical leadership incompetence is an adaptability reducer, a people divider and a results diminisher. 

Adaptability is a key challenge for leaders and organizations, and ethical leadership is a critical tool for “switching it on.”

The Adaptability Paradox

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Ethical Leaders See Their Choices Through All 7 Lenses

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

Inclusion: The Power of “Regardless”

By Linda Fisher Thornton

Some inclusion statements begin with “we respect all people and treat them fairly, regardless of…”  and then include a long list of differences that we should overcome. These lists are hard to communicate, difficult to remember and ever-changing as we expand our understanding of human rights. 

Why not aim for where the statement is going, rather than where it’s been? We can keep adding to that “regardless” list until it becomes too unwieldy to use, or we can simply say now:

“We respect all people and treat them fairly, regardless.”

That’s the message behind the UN Global Declaration of Human Rights, championed by Eleanor Roosevelt. 

I know what you might be thinking. Not everyone is ready to make this big leap all at once. What we can do is make sure that we are moving our organizations in this direction with all due haste, knowing that this is the leadership mindset that is required of us in a global society, regardless.

 

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Learn To See Through All 7 Lenses of Ethical Responsibility

Includes case examples and questions.

Click the book cover for a preview.

 

 

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

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Every Decision Changes The Ethical Culture Equation

By Linda Fisher Thornton

Ethics has a compounding effect on culture, and our leadership choices determine whether that effect will be positive or negative. Being diligent about ethics in every decision brings the culture ethics dividends. Being careless about ethics brings ethics penalties.

The tricky part about managing ethical culture is that every leader decision and action throughout the organization is changing the equation. The culture equation is changing in real time, every day. 

Take a look at this hypothetical scenario that demonstrates the importance of one choice:

Every Decision Changes The “Ethical Culture Equation”

Ethics Dividends

+1 Make ethics a priority

+1 Discuss the personal, legal, interpersonal, societal and planetary aspects of doing the right thing

+1 Generate an ongoing dialogue about ethical grey areas

+1 Prepare people to make good choices

+1 Build ethics into training. employee development and coaching

+1 Screen for ethics when hiring

Ethics Penalties

-6 Promote a leader who gets good results but is interpersonally toxic  (This simple mistake disengages the 6 positive messages above and the culture dividends you would have reaped from them)

If we overlook ethics when we make even one people decision, we may “actively undo” many of the positive culture-building actions we’ve taken. All it takes is one short-sighted leadership decision to weaken the organization’s ethical performance system and send the message that “ethics matters, except for this time.” 

The ethical equation has to be consistently positive to help prevent ethical problems. We must actively demonstrate the ethical values that we say are important. Every time. Without Fail. Period.

 

Join Me For: “Building an Ethical Culture: What to Cultivate and What to Weed Out”  on 2/27/17 via Compliance IQ. 

 

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Learn To See Through All 7 Lenses of Ethical Responsibility

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Click the book cover for a preview.

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Unleash the Positive Power of Ethical Leadership®

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Leader Competence: Will it Be A Multiplier or a Divider?

 

slide2By Linda Fisher Thornton

Ethical leadership competence is an issue that is gaining attention. Expectations of “good leadership” are increasing and leaders and organizations are scrambling to keep up. While sometimes people disagree about implementation, there is a strong consensus among scholars and research organizations that today’s leadership requires broad, high level thinking. 

With expectations for good leadership continuing to expand, some organizations still do not have leader competence on their strategy agendas. 

5 Compelling Reasons Leader Competence Should be a Top Strategic Priority:

  1. Competence informs thinking. Failing to stay competent, leaders may not be capable of thinking through the complex issues and situations they face in a global society and economy.
  2. Competence informs action. Failing to stay competent, leaders may solve the wrong problems or solve the right problems the wrong way.
  3. Competence fuels learning and growth. Failing to stay competent, leaders may get “stuck in place” and become entrenched in the face of challenges (instead of growing through them).
  4. Competence is required by law. There are laws and regulations in place to protect those who stay competent from being harmed by those who don’t.
  5. Competence fuels great performance. Competent leaders know how to develop competent associates who deliver great performance. 

Leader competence is either going to be a multiplier or a divider. When you have it, you multiply performance and trust, with exponential results. Without it, you divide your possible results by the incompetence factor. The more leaders who are behind the times, the higher the incompetence factor that is eroding your organization’s desired results. Can you afford to take the chance? Put ethical leadership competence on your strategic agenda this year.

 

Follow the Leading in Context Blog @leadingincontxt!

 

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Learn To See Through All 7 Lenses of Ethical Responsibility

Includes case examples and questions.

Click the book cover for a preview.

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

The Rise of Pay to Play

By Linda Fisher Thornton

It is sometimes difficult to sort out “pay to play” awards (you pay someone to say good things about you and give you an icon to put on your website) from legitimate awards (the judging process is objective — if you win you have actually earned it).

“Pay to Play” is On the Rise

Many businesses now provide “perks” if you like them on social media – but did they earn that like? In essence that like becomes a “payment” for the freebie that the customer wants, so the customer trades the endorsement for something they want. Are those likes real?

The gaming community uses “pay to win” strategies that let players pay extra to unlock advantageous perks that help them win. But in some cases this skews the advantage toward those who pay and the game isn’t as fun for those who don’t. Is that win fair?

In journalism, there is a temptation to grant “pay to play” favoritism to companies that pay to advertise in the publication, and reject stories about those companies that don’t pay. Is that fair and objective reporting? (Pay to play is rejected by the Society of Professional Journalists Ethics Code)

Without Ethics, Pay to Play Makes Good Sense (It Makes Money!)

Pay to play is a “you scratch my back, I’ll scratch yours” arrangement that may seem so attractive that it’s tempting to bypass our ethical responsibilities. 

Ethical leaders avoid the temptation and earn trust through fair dealings with people while following the ethics codes of their professions. They do the work to do it right. Now that’s real leadership.

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

Learn how ethical expectations are increasing, and what you can do to stay ahead of the curve.  

 

Click the cover to read a free preview!

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

 

 

 

 

 

 

Trust Energizes Organizations

 

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By Linda Fisher Thornton

How transformational is the power of trust in organizations? It increases capacity and improves performance. It improves work satisfaction and quality of life: 

“Compared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burnout.”                        

Paul J. Zak, The Neuroscience of Trust, HBR

Trust is no longer considered a “nice to have” element in the effective workplace. It is a “must have” element that energizes the whole organization. Working in a safe high-trust environment, people can do extraordinary things.

On Monday I received a Trust Across America 2017 Top Thought Leaders in Trust award an12317-trust-mag-cover-featured a Lifetime Achievement Award. It is quite an honor to be recognized along with so many notable champions for trust.

See the short articles contributed by the Trust Across America 2017 Top Thought Leaders in Trust: Lifetime Award winners in the latest issue of TRUST! Magazine. This quote is from my piece on What Trust Means to Me on page 13: 

“When people work in a high trust environment, they experience the freedom and space to excel that leads to nothing less than organizational magic.”

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Learn To See Through All 7 Lenses of Ethical Responsibility

Includes case examples and questions.

Click the book cover for a preview.

 

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

Ready to Change the Ethics Quo (For Good)? Part 4

By Linda Fisher Thornton

Leadership is not easy. Leaders need to be inspired to lead with positive values while dealing with the goals and expectations of multiple stakeholders. 

Here are the previous posts in the series if you missed them: 

Ready to Change the Ethics Quo (For Good)? Part 1 (Improve Accountability)

Ready to Change the Ethics Quo (For Good)? Part 2 (Improve Leader Impact)

Ready to Change the Ethics Quo (For Good)? Part 3 (Manage the System)

The focus of this week’s post is on Ways to Inspire Leaders to Lead With Positive Ethical Values. Here are 3 ways to inspire leaders to reach for positive values – that also help you “do good” in your organization, community and world. 

Ready to Change the Ethics Quo (For Good)?

Inspire Leaders to Lead With Positive Ethical Values

  1. MAKE LEADING WITH VALUES A NON-NEGOTIABLE STANDARD:  Non-negotiable performance standards should include respect, care, trust building and full inclusion.
  2. TEACH HOW TO LEAD WITH ETHICAL VALUES:  Leaders will need to talk through complex issues and explore how to maintain the “non-negotiable” values while making good business decisions at the same time. 
  3. MAKE LEADING WITH VALUES PAY OFF: Leaders who consistently model the “non-negotiable” values should be rewarded so that others get the message that those values are just as important to the organization as profitability and growth. 

These 3 ways to change the ethics quo will inspire leaders to reach for ethical values and ethical outcomes, fueling long-term organizational success. 

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See The Whole Picture Through 7 Lenses (That Are All Important) 

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Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

 

 

Top 10 Posts 2016: Leading in Context Blog

By Linda Fisher Thornton

Of the 52 posts published on the Leading in Context Blog in 2016, these 10 were the most popular. See if you notice a theme that connects these topics that readers accessed most frequently:

10 Ways the Leadership Relationship is Changing (Part 1)

Great Leaders are Other-Focused

The Future of Learning Isn’t About “Knowing”

15 Quotes for Leadership Insight

Leaders, Don’t You Care? (9 Red Flags That Tell Employees You Don’t)

5 Insights Into the Future of Leadership Development Part 1

Every Leader is a Work in Progress (Yes, Even You)

What Does “Good Leadership” Mean?

What Does it Mean to “Be a Leader?”

Ethical Failures: What Causes Them?

If I had to pick a theme for these posts that were most popular in 2016, it would be “Understanding Leader Roles, Responsibilities and Relationships.” Which 2016 post was your favorite? If you have ethical leadership topics you want to learn more about in 2017, comment here, or tweet your idea to @leadingincontxt!

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Prepare For Ethical Leadership Future – Learn To See Through All 7 Lenses

Includes case examples and questions.

Click the book cover for a preview.

 

 

LeadinginContext.com  

Unleash the Positive Power of Ethical Leadership®

©2017 Leading in Context LLC

 

 

 

 

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