Our Evolving Frame of Reference

By Linda Fisher Thornton

As we weathered a hurricane on the East Coast, I remembered the uncharacteristic earthquake that affected Virginia a few years ago. That experience changed how I interpreted the world around me. It drew attention to why we all see the world in such different ways.

I was in a warehouse store shopping for a gift, and I noticed that the table in front of me was shaking. If this had happened at any other time, I would have looked for an explanation inside the store. But not this time. A recent earthquake had altered my frame of reference. My first thought now was that it was another aftershock from the earthquake.  It turned out to be just an efficient store clerk enthusiastically adding inventory at the other end of the table.

Our Evolving Frame of Reference

This experience of being “shaken up” reminded me about how our frame of reference changes as we have new experiences. We can interpret the same experience in completely differently ways, depending on recent events in our lives.

During the recent hurricane, for example, the light movement of trees in the wind (normally a pleasant experience) took on a new meaning as it signaled the arrival of Hurricane Florence. 

When we are aware of our evolving frame of reference, it helps us remember that other people’s experiences shape their perceptions too, and those experiences are likely to be very different from our own.

Expanding the Frame

Catastrophic events can make us pause to reflect on the bigger scheme of things, which is easy to ignore in the midst of a high-speed schedule. We shouldn’t wait for a catastrophic event to force us to take a broader perspective. When we make a commitment to learning, we can expand our frame of reference to include perspectives that differ from our own and and apply this awareness to our daily choices. 

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The Mind Must Move

By Linda Fisher Thornton

We know that to stay healthy, we have to move. Many of us wear wrist bands that track the number of steps we take daily to make sure we “stay in the healthy zone.” I have been increasing my steps each year, and have enjoyed more energy and a sense of improved well-being. While we can easily track our physical steps, our mental steps are more elusive. Our thinking process is deeply connected to our physical systems and grounded in our personal experiences. Just as we may tend toward physical inertia (binge watching Netflix on the coach), we may also tend toward mental inertia. Change is hard, and the comfort zone is as compelling as the couch as a place to stay and rest.

When we don’t move, our bodies deteriorate

 Evelyn O’Neill, manager of outpatient exercise programs at the Harvard-affiliated Hebrew Rehabilitation Center, says “Lack of movement is perhaps more to blame than anything for a host of health problems.” (quoted by Matthew Solan, Executive Editor, Harvard Men’s Health Watch in “Move more every day to combat a sedentary lifestyle”)

When we don’t move our minds, our minds deteriorate too. 

We’ve probably all met people who haven’t updated their thinking in 40 years. It seems as if they live in a different world from the one we live in today. If we stop learning and updating our thinking, we quickly fall out of step with social norms and expectations. Being out step means we make ethical mistakes without even knowing it. This post by Ethical Systems describes the difficulty we have in changing our minds, especially when we are around our peer group.

It seems to me that a sedentary mind is even more worrisome than a sedentary body. A sendentary body will deteriorate within itself, but a sedentary mind (blind to changing societal expectations and values) may make decisions that harm others, on an individual or global scale.

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Grey Areas: Our Choices Define Us (Part 3)

By Linda Fisher Thornton

There will always be grey areas that aren’t covered by the ethics code. In grey areas, leaders “paint the boundary” of ethical choices others will make by how they navigate the ethical complexity when the boundaries are not clear.

Part 3 of this series Grey Areas: Our Choices Define Us includes cases to get you talking about interpersonal grey areas, and related articles for learning.

Starting the Conversation 

Talking About What Matters (Part 3)

Case Study: Is Withholding Information From Other Leaders Unethical?

Case Study: Think Before You Blame (The Culture May Be The Cause)

Ethical Interpersonal Behavior Graphic

Navigating Grey Areas

Dealing With Complexity? Use Ethical Thinking

Every Decision Changes the Ethical Culture Equation

What is Meaningful Leadership Part 4

Articles About Ethical Values As a Guidance System

Ethical Leadership: Complexity, Context and Adaptation

22 Resources For Developing Ethical Thinking

Use these resources to talk NOW about how ethical grey areas will be handled, before there’s a crisis. Once you decide how to decide, it is easier to handle grey areas when they appear.

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What is Meaningful Leadership? – 4 Common Threads

By Linda Fisher Thornton

What is meaningful leadership? I recently wrote a 5 part blog series exploring different facets of that question.

Part 1 of this series looked at how leaders generate meaningful environments where others can thrive. Part 2 explored a leader’s own quest for authenticity. Part 3 looked at the role of powerful conversations and a focus on relational ROI. Part 4 examined how meaningful leadership requires truth-seeking based on ethical values. Part 5 focused on how meaningful leadership makes a difference by building a better society for the future.

Common Threads

There are four common threads that emerged from exploring the topic that I want to share today.

These are ways that leaders think about and approach their role that helps them create meaningful work experiences:

  1. Thinking global – considering the full impact of decisions on a global scale
  2. Valuing authenticity – seeing the leadership role as a process of growing into higher levels of leadership, not a position of power over others
  3. Seeking collective success – working with others for the good of the group, not the good of the leader
  4. Seeing beyond portfolio growth to human growth – valuing each individual and nurturing them to reach their potential (which requires seeing well beyond the bottom line)

The Leadership Mindset

It is interesting, but not surprising, that all of these approaches rely on the leader being able to take a long-term, “self-aware but humble” view of the leadership role.

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Seeing Beyond Borders and Walls

By Linda Fisher Thornton

When you make a commitment to ethical values and ethical choices, boundaries and walls only indicate the boundaries of new places to apply those ethical values and choices. Beyond them, ethical values matter just as much as they matter within your own walls. You could argue that they matter more, because you are stepping into other cultures and ways of life and need to take special care to show respect.

Any argument that we can be disrespectful or harmful to others who live outside of our borders is based on flawed thinking, self-interest, myopia and a lack of moral awareness.

Ethical leaders see beyond walls. They don’t dehumanize people to improve their own position.

Ethical leaders think beyond themselves on a global scale. They don’t excuse their own or anyone else’s bad behavior or unethical choices.

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Also see:

Yes, Leaders. Behavior Matters

Just Say No to 10 Behaviors That Kill Competence

Inclusion: The Power of Regardless

Grey Areas: Our Choices Define Us (Part 2)

By Linda Fisher Thornton

This post is an updated version of a reader favorite. 

There Will Always Be Grey Areas

There will always be ethical grey areas.  We see plenty of information about lying, cheating, stealing and other obvious ethical violations. It is more difficult to know what to do when we encounter behaviors that fall into ethical grey areas, particularly in term of relationships with other people. Grey areas are difficult for anyone to handle but leaders bear the additional weight of needing to set the tone for the organization. Each decision impacts the ethics of the organization.

How We Handle Grey Areas “Teaches” Others (Whether Our Decisions Are Good or Bad)

If we are in leadership, we set the tone for what we want employees to do by what we do. That includes what we do about easy ethical problems (with clear right and wrong choices) and tough ethical problems (with no obvious right choices).

When we make good decisions, people watch what we do and also learn how to do that. If we make bad decisions, we teach others how to make bad decisions and those bad decisions can spread quickly throughout the organization.

How We Handle Grey Areas Paints a Border That Outlines Our Ethics

Sometimes “doing nothing” is an unethical choice. If we allow people to sabotage each other to win rewards, and withhold information from one another to appear more powerful, we are creating a culture that endorses negative interpersonal behaviors. We are “teaching” people that the organization values competition above collaboration and that “anything goes” to get the win.

If we “permit” sabotage and withholding information by not noticing and/or not addressing them, are we also endorsing more negative behaviors that people may see as similar, like bullying and employee harassment? We may be unintentionally sending the message that we allow even more negative behaviors in a broader context – Are we also endorsing withholding information from customers and other important stakeholders? What about regulators? If we allow people to withhold information at one level, are we unintentionally saying that withholding information is okay anytime, at any level?

How we handle the grey areas in how people treat each other paints a border that becomes the outline of our company’s ethics.

Ignoring Negative Behaviors Allows Them to Flourish

When it comes to organizational culture, not knowing is not a defense. When we ignore negative interpersonal behaviors, we send a powerful message across the company to ‘do more of that’!  If we use negative interpersonal behaviors or simply look the other way when we see negative behaviors, employees will too.

Negative behaviors that we choose to ignore don’t typically go away – they multiply when we fail to act because the behaviors are then assumed to be “accepted by leadership.” As leaders we need to walk around, to notice what’s going on, to create high-trust workplaces, to provide opportunities for meaningful communication, to ask people what’s getting in the way of their success, to talk about ethical behavior and to remove barriers to effective ethical performance.

People will follow our lead. When we ignore negative behaviors, we are saying that we accept those negative behaviors.

Work Through Grey Areas Openly – Retain the Ability to Paint the Ethical Border

As leaders, we need to regularly discuss the grey areas in what it means to behave ethically. This lets us help employees define ethical behavior clearly and provide input into the choices they make to be sure that they meet the expectations of the company.  As we learn more as a society about the impact of our choices and our behavior on others, there will continue to be more grey areas where employees will need guidance.

People can usually see ethical grey areas but they may be hesitant to ask for help. By keeping the conversation open and actively addressing grey areas, we retain the ability to define the ethical border. If we don’t talk about it, people will define that border on their own and may draw it outside of the company’s stated ethics codes and values.

Don’t take that chance. Ask employees which ethical issues they want to talk about.

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What is Meaningful Leadership? (Part 5)

By Linda Fisher Thornton

What is Meaningful Leadership? Making a Difference By Building a Better Society For the Future

In Part 1 of this series we looked at how leaders generate meaningful environments where others can thrive. In Part 2 we explored a leader’s own quest for authenticity. In Part 3 we looked at the role of powerful conversations and a focus on relational ROI. In Part 4, we examined how meaningful leadership requires truth-seeking based on ethical values. In Part 5 we’ll take a look at how meaningful leadership makes a difference by building a better society for the future. 

Meaningful leadership sees the world in terms of building a better future together. The important focus on together requires not drawing lines around “better” or “worse” people or creating “in” and “out” groups.

“My humanity is bound up in yours, for we can only be human together.”

— Desmond Tutu

Meaningful leadership invests in building a better future together. That means making hard decisions today that will get us closer to a peaceful, safe society that works for everyone. In order to make this commitment, meaningful leadership requires being able to imagine such a future.

“I know of no single formula for success. But over the years I have observed that some attributes of leadership are universal and are often about finding ways of encouraging people to combine their efforts, their talents, their insights, their enthusiasm and their inspiration to work together.”

— Queen Elizabeth II

Beyond imagining a better future, meaningful leadership requires actualizing it. That means making choices every day that show commitment to collective well-being on a global scale.

“The sole meaning of life is to serve humanity.”

— Leo Tolstoy

Is My Leadership Meaningful? 

Meaningful leadership cannot be accomplished by talking about meaning. It must go much deeper than that. Evaluate how your leadership measures up by exploring these three questions:

If others carry on the work I have started into the future, what will be the net effect of my leadership in each of the areas of meaningful leadership below?

Meaningful Leadership Means:

  • Making a difference by creating positive work settings that invite meaningful work
  • Taking the difficult journey to becoming an authentic leader
  • Inviting difficult conversations about how to live out ethical values in difficult situations
  • Placing a high priority of positive interpersonal behavior that brings out people’s best
  • Excavating the layers of meaning and truth in complex issues using ethical values
  • Imagining a better future, in a peaceful, safe society that works for everyone
  • Helping to build that better future together, on a local, national and global scale

How closely is my leadership aligned with building a better future together?

What could I do to improve, starting today, in at least one area on that list?

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The Future of Education: Ethical Literacy For Handling Global Complexity

By Linda Fisher Thornton

We are not preparing students for success in the world where they will have to live and work. Some of the ways we currently think about “teaching” need to be scrapped and replaced.

It will be increasingly important that teachers and other learning guides dig into complexity in order to help prepare students who need to handle increasing complexity in their lives and work. A focus on ‘knowing’ must be replaced with a focus on ‘how to think, problem solve and successfully navigate global complexity using ethical values’.

The risk in not quickly making the change to a much more current and engaging way of preparing learners is that every outdated textbook used by schools to save money will contain at best inaccurate information and at worst morally offensive content. Every smart phone will have access to more current and relevant information than is being taught in the classroom. 

Understanding The Challenge, Visualizing the Future

Students need to be able to think successfully at high levels of complexity in order to be effective workers, leaders and problem-solvers. Memorization of facts will definitely not help them be ready. In the old way of thinking, the more people are “taught,” the more they “know.” This thinking does not work because it ignores the important variables of motivation, relevance, learner engagement and the need to improve thinking capability. It ignores the importance of basing choices on ethical values, and focuses only on historical context. 

Learning has become highly self-directed and traditional approaches to teaching (“telling,” “sharing knowledge” and “testing knowledge”) do not support learner success in a complex global context. 

For example, does knowing the complete history of politics prepare learners to handle the current divisive political arena? No, but learning how to think about and act on ethical values will. Does knowing how to write catchy headlines that sell prepare learners for rapidly increasing expectations about appropriate social media posts? No, but learning how to think about and act on ethical values will. 

“Learning Future” Includes

  • A higher level of complexity in thinking (exploring shades of grey, not “right” and “wrong” answers with an answer key)
  • Technology-enabled, just-in-time, user-friendly learning
  • More individualized feedback based on skills needed for future job success 
  • More practicing and evaluating individual and group problem-solving
  • Less memorizing and testing facts (which are easily accessed)
  • More practice time spent learning how to think and act responsibly in the world
  • More awareness of how we fit into the global community
  • More engaging, self-directed work and less homework

A New Role for Leaders in Education

Today’s students are tomorrow’s professionals and leaders. Employers are not easily impressed by book knowledge – they want to know what you can do, for them, in their context, accurately, at high speed, while avoiding ethical mistakes. Adapting to this high employer expectation will turn our current public education practices upside down. 

Ethical literacy is more important than memorization and good test scores. It will define the success of tomorrow’s leaders. We need to make it our top education priority. To respond rapidly to changes in the skills and abilities they will need for tomorrow’s jobs, school administrators will need to adapt quickly to new leadership and learning research and engage everyone in making the change. Only then will we prepare students for success in an exciting, forward-thinking and competitive global arena.  

Masters of Complexity: Leading Effectively in Public Education will help leaders visualize challenges and opportunities for change and decide where to start. 

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What is Ethics?

By Linda Fisher Thornton

We are globally connected and becoming more aware of the complexity of our connections. We need a robust understanding of ethics – what it means, what it requires of us, and what we need to know and do to be ethical.

As we learn about ethics, we need to understand it in a multidimensional way. One-dimensional definitions lead us down a single path and prevent us from seeing our broad responsibilities as citizens and leaders.

Here is a quick tour of ways to think about ethics – only by honoring all of them will we have a chance of keeping up with increasing ethical expectations.

Ethics is Required Of All of Us

“Ethics or simple honesty is the building blocks upon which our whole society is based, and business is a part of our society, and it’s integral to the practice of being able to conduct business, that you have a set of honest standards.”

Kerry Stokes

Ethics is Moral Awareness

“Ethics is knowing the difference between what you have a right to do and what is right to do.”

Potter Stewart

Ethics is More Than Meeting Minimum Standards

“In law a man is guilty when he violates the rights of others. In ethics he is guilty if he only thinks of doing so.”
Immanuel Kant

Ethics is Thinking Beyond Ourselves

“While egoism may be a strong motivator of human behavior, ethics traditionally assumes that human beings are also capable of acting from a concern for others that is not derived from a concern for their own welfare.”

Andre and Velasquez, Santa Clara University

Ethics is Caring About Others

“The ethics of care starts from the premise that as humans we are inherently relational, responsive beings and the human condition is one of connectedness or interdependence.”

Carol Gilligan

Ethics is Doing Good and Preventing Harm

“Let me give you a definition of ethics: It is good to maintain and further life it is bad to damage and destroy life.”

Albert Schweitzer

Ethics is Caring For the Planet and Society

“Corporate Social Responsibility, or “CSR,” refers to the need for businesses to be good corporate citizens. CSR involves going beyond the law’s requirements in protecting the environment and contributing to social welfare. It is widely accepted as an obligation of modern business.”

Ethics Unwrapped, University of Texas

Ethics is a Journey of Human Growth 

“Ethics is the activity of man directed to secure the inner perfection of his own personality.”

Albert Schweitzer

See also 7 Definitions of Good: Why We Disagree About Ethics

 

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Ethical Leadership: Complexity, Context and Adaptation

By Linda Fisher Thornton

Ethical leadership requires growth, a willingness to acknowledge complexity and an understanding of the broader context in which we lead. Use these resources to improve your ethical awareness, learn about how the leadership context is evolving and check for learning blind spots.

To Learn About Ethics and Complexity:

To Learn About Ethics and Context:

To Learn About Ethics and Adaptation:

 

 

Special Series Celebrating the 2nd Printing of 7 Lenses

Why Ethical Thinking Matters (Part 1)

Why Ethical Thinking Matters (Part 2)

Why Ethical Thinking Matters (Part 3)

Why Ethical Thinking Matters (Part 4)

Why Ethical Thinking Matters (Part 5)

 

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©2018 Leading in Context LLC

What Happens When You Ignore Complexity?

By Linda Fisher Thornton

Ignoring complexity reduces the number of variables considered in a decision. That may seem convenient (see last week’s post) but it also removes the nuanced thinking that is necessary for ethical decision-making. With all the information available in a socially connected world, it is easy to fall victim to the quick oversimplified understanding of issues. This “quick glance” way of gathering information doesn’t reveal the breadth and depth of what’s really going on.

“The contemporary context also reflects the fact that issues associated with access to information and with technology may enhance the temptation and ease of making unethical choices.”

Mark Winston, The Complexity of Ethical Decision Making, Information Ethics

Basing decisions on “quick glance” information gathering is not just uninformed and unwise, it can be harmful. It is definitely in a leader’s best interest to learn about the nuances and avoid the temptation to make a quick potentially unethical decision. Here are some ways that removing complexity can get us into deep ethical trouble:

  • Without acknowledging complexity, we may only look at the variables we already understand and ignore others that are critical to the decision
  • Without acknowledging complexity, we may only look at the short-term impact and ignore the long-term risks
  • Without acknowledging complexity. we may decide only based on self-interest and personal gain
  • Without acknowledging complexity, we may leap into something that does more harm than good
  • Without acknowledging complexity, we may quickly show our ignorance to others who took the time to understand the nuances
  • Without acknowledging complexity, we may make our own job harder by creating more problems than we solve

We can’t simply review one or two articles that reinforce our own beliefs about an issue and make an ethical decision. It takes more effort than that to understand the variables. Who are the constituents? What are their needs and goals? What is the presenting problem? Is that a symptom of a bigger problem? Do we understand that bigger problem and how the two are connected? If we try to fix a symptom without addressing the cause how will that make things worse? What other global issues and trends impact this problem? How? What are the most ethical options given all of the connected variables? 

“Solving a problem” without understanding the context is like changing individual notes in a song without considering the effect on the song. The result can be a meaningless mess. 

Here’s the key point – There is no good leadership without ethical thinking and ethical thinking requires digging into the nuances of complex issues. In a global society, our problems are connected in intricate boundary-spanning ways. Globally, we have the thinking power to untangle our complex problems and make the best choices. We just need to choose to use it. 

 

Special Series Celebrating the 2nd Printing of 7 Lenses

Why Ethical Thinking Matters (Part 1)

Why Ethical Thinking Matters (Part 2)

Why Ethical Thinking Matters (Part 3)

Why Ethical Thinking Matters (Part 4)

Why Ethical Thinking Matters (Part 5)

 

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Leaders: What’s Missing in Convenient Actions? – Values

By Linda Fisher Thornton

With all the inappropriate behavior in the news, I thought it would be a good time to explore the difference between actions that are CONVENIENT and those that are APPROPRIATE. Instead of saying “I’ll know appropriate when I see it” it seems necessary to break it down and articulate the difference clearly. So here goes…

Convenient is choosing the quick and easy solution. Appropriate adds considering the ethical impact.

 

Convenient is thinking about what we want. Appropriate adds thinking about what others want and expect.

 

Convenient is getting as much as we can from a deal. Appropriate makes sure the other parties get their needs met too. 

 

Convenient is getting all the attention. Appropriate is showing humility and sharing the spotlight.  

 

Convenient is doing something whenever we want to. Appropriate adds consideration for proper timing. 

Convenient is saying whatever we feel like saying. Appropriate is being respectful and considerate even when it’s difficult. 

The difference between convenient and appropriate is adding VALUES to the equation. Ethical values. Business values. Leadership values. Convenient actions are self-serving. Appropriate actions meet the needs of self while honoring the needs of others and respecting the boundaries of appropriate interpersonal behavior.

Acting without values may be convenient (and we’ve seen plenty of examples), but it’s not leadership. You could call it grandstanding, power-grabbing, self-serving, opportunistic, immature or incompetent. The list could go on and on. When an action is convenient and not appropriate, don’t call it leadership. Leadership is about moving beyond concern for self to also consider the well-being and success of others. Without that ability, a person is simply self-serving, and not fulfilling the other-serving job of “leader.”

 


To learn a process for thinking through the ethical implications of any situation, read 7 Lenses: Learning the Principles and Practices of Ethical Leadership.

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Special 5 Post Series Celebrating the Second Printing of 7 Lenses

Why Ethical Thinking Matters (Part 1)

Why Ethical Thinking Matters (Part 2)

Why Ethical Thinking Matters (Part 3)

Why Ethical Thinking Matters (Part 4)

Why Ethical Thinking Matters (Part 5)

 

Leaders: Can You Control Ethics?

By Linda Fisher Thornton

The question for today is “Can we control ethics?” Leaders have tried to control ethics with compliance-based systems (based on rules and penalties) but that does not tend to inspire people to ethical action. Leaders have tried to control ethics by running a tight ship, closely managing workers, but that does not bring out the best in people and may lead to workers not caring about protecting the company’s reputation. 

How Can We “Control” Ethics?

The catch about ethical performance and action are that they are driven by a performance system, and a system cannot be “controlled” in the literal sense. Systems are complex, and one action does not necessarily generate a particular desired reaction. In other words, the performance context and leadership matter greatly in the results a company will get. 

Thinking Drives Behavior

Another complicating factor in the ethical performance system is that thinking drives behavior. Ethical thinking is a competence that many leaders have not yet mastered, and the gap is evident in the headlines about ethical scandals in the news. We cannot let reflexive thoughts drive our choices or we may only look out for our own interests and ignore a wide array of complex ethical issues. 

Does Control Have Any Place in Ethics?

I do believe that control has an important place in an ethical system. I’m talking about the important role of self-control. Self-control can be thought of as a “moral muscle” that improves with practice, according to Roy F. Baumeister

“Philosophers and psychologists have been discussing the importance of self-control for ages. Plato, for example, argued that the human experience is a constant struggle between our desire and rationality, and that self-control is needed to achieve our ideal form.”  

Kai Chi (Sam) YamHuiwen LianD. Lance FerrisDouglas Brown, Leadership Takes Self-Control. Here’s What We Know About It, Harvard Business Review

When leaders try to “control” others to manage ethics, their efforts are misplaced. Only by controlling themselves and carefully managing the ethical performance system will they be supporting ethical choices and building an ethical organization. 

Ethical leaders model self-control, putting in the effort to make tough ethical choices instead of making easy unexamined decisions.

Ethical leaders control their thoughts, intentionally aligning decisions with ethical values.

Ethical leaders control their actions, taking care that those actions are ethical and appropriate.

Ethical leaders control their tongues, aligning what they say with respect, care and inclusion. 

Leaders who commit to continual learning will see that they must

  • Support continual learning and demonstrate it for others
  • Manage their own ethics carefully and set an example for others
  • Hire ethical people
  • Manage the ethical performance system carefully, aligning expectations, training and support, feedback and rewards with ethical values

These leadership actions help create the conditions for ethical success. It all starts with the leader demonstrating self-control. 

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Special 5 Post Series Celebrating the Second Printing of 7 Lenses

Why Ethical Thinking Matters (Part 1)

Why Ethical Thinking Matters (Part 2)

Why Ethical Thinking Matters (Part 3)

Why Ethical Thinking Matters (Part 4)

Why Ethical Thinking Matters (Part 5)

 

 

Trust: The Force That Drives Results

By Linda Fisher Thornton

When leaders trust and are trustworthy, this brings out their best and fuels a virtuous cycle that brings out the best in others and releases the potential of the organization for great performance. 

Ethical Leaders Are Trustworthy and They Choose to Trust Others

When we choose to trust, we access a higher level of capacity in ourselves and our organizations. When we are consistently trustworthy, people know they can count on us to support their success.

How Does Trust Drive Results?

Once thought by business leaders to be “soft,” trust is now proven to be a “results-changer.” Here is a sampling of the many ways trust transforms organizations:

  • It “accelerated growth, enhanced innovation, improved collaboration, stronger partnering, better execution, and heightened loyalty.” Franklin Covey, The Business Case For Trust, SpeedofTrust.com
  • “Trust has been elevated to a C-suite issue, not an afterthought, because consumer trust converts into bottom-line benefits; in our study, half of respondents say they are willing to pay a premium for products and services from companies they trust.” Cognizant, The Business Value of Trust

To move the trust conversation forward in your organization and boost important metrics, use the 12 Principles I shared – to TAP Into Trust!

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Special 5 Post Series Celebrating the Second Printing of 7 Lenses

Why Ethical Thinking Matters (Part 1)

Why Ethical Thinking Matters (Part 2)

Why Ethical Thinking Matters (Part 3)

Why Ethical Thinking Matters (Part 4)

Why Ethical Thinking Matters (Part 5)

 

 

Ethical Leaders Don’t Put the Brakes on Learning

By Linda Fisher Thornton

When leaders stop learning, they generate friction. Professionals who work with a leader who has “put the brakes on learning” are likely to experience conflict and dissatisfaction. A leader’s failure to learn starts a chain reaction that harms individuals and teams. 

How a Leader Who Puts the Brakes on Learning Affects a Team

  • Leader decisions based on outdated information frustrate competent team members and reduce their effectiveness.
  • Uninformed leader decisions often stray into unethical territory, with the leader pushing forward, pressuring team members to do what they know is not ethical right. 
  • Some highly talented team members working with an uninformed leader begin to look for other work.
  • Team members pressured to do things they know are not ethically right leave the team to find better working conditions. 
  • The departure of highly talented team members further reduces the effectiveness of the team.
  • The reputation of the team is damaged, making it hard to attract good people to fill positions.
  • Positions that remained unfilled put additional pressure on existing team members. More team members may decide to leave to find better leadership.  

When leaders put the brakes on learning, it cripples the whole team, starting a downward spiral to ineffectiveness. It damaged reputation and engagement metrics. It affects results. 

Ethical Leaders Learn

Responsible leaders know that learning must continue for a lifetime. Only then can they be ready to  make ethical choices as they handle the challenges of leadership. 

Good drivers don’t drive with the emergency brake on. Good leaders don’t put the brakes on learning. 

Top 100 Leadership Blog

Special 5 Post Series Celebrating the Second Printing of 7 Lenses

Why Ethical Thinking Matters (Part 1)

Why Ethical Thinking Matters (Part 2)

Why Ethical Thinking Matters (Part 3)

Why Ethical Thinking Matters (Part 4)

Why Ethical Thinking Matters (Part 5)

 

 

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