WRIR “Inspire Indeed” Interview

By Linda Fisher Thornton

Christa Motley, host of Inspire Indeed at WRIR radio, invited me to the station to talk about the journey to writing my book 7 Lenses and how it is helping people who want to understand ethical issues. In the interview I give an overview of the 7 Lenses framework and how it is designed to be practical, clear and immediately used, not put on the shelf.

Using an example from the news, I show how the book’s 7-Lens model reveals the ethical impact of our decisions and actions. Christa asks if this journey has presented some challenges along the way… Listen in to the interview conversation by clicking the photo or the link below.

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WRIR’s Inspire Indeed is streamed through iHeart Radio. Special thanks to Christa Motley and all the volunteers at WRIR for having me on the show.

Listen to the Interview: https://inspireindeed.me/2019/10/15/ethical-leadership-with-linda-fisher-thornton/

 

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Rights, Responsibilities and Freedom

question-1422600_1920By Linda Fisher Thornton

While some people think of rights, responsibilities and freedom separately, in a compartmentalized way, I believe they cannot be separated. According to John Courtney Murray, freedom was always intended to be grounded in ethical values.

“Freedom was not conceived in terms of the sheer subjective autonomy of the will. Man’s freedom, like man himself, stood within the moral universe. It meant the objective right to act; it meant what Acton defined as “the right to do what one ought.”

John Courtney Murray, S.J., Freedom, Responsibility, and the Law, Woodstock Theological Library, Georgetown University

All Three Concepts Are Morally Defined

Here is an excerpt from a previous post I wrote that addresses the relationship between rights and responsibilities: 

“Can rights and responsibilities be separated? Clearly they are both part of good citizenship and ethical leadership. But what happens if we try to separate them? If we demand our rights but fail to live up to our responsibilities, we will have a negative impact on others. 

If we assert individual rights without also taking responsibility, we are asking for more than we are willing to give. We are conveying that what we want is more important than what others want. We are demanding that our needs be met without caring about what happens to others.

Under those circumstances the answer to “Can rights and responsibilities be separated?” is ‘Yes, but not ethically.'”

Linda Fisher Thornton, Leaders: Can Rights and Responsibilities Be Separated?,  Leading in Context Blog

All three concepts – rights, responsibilities and freedom, fall within what John Courtney Murray called “the moral universe.” To be whole, then, arguments advocating rights and freedoms must include a willingness to take responsibility. As ethical leaders, we need to talk about them as a “package deal” to ensure that we are always taking responsibility for our actions. 

 

 

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Respect, Interpreted Part 3

By Linda Fisher Thornton

What exactly does respect look like? It’s a question that is difficult to answer, but we need an answer if we are going to be able to help our leadership teams learn how to show it, recognize it, and expect it from others. This week I’m sharing some work I’ve done that may help. 

Is Respect Enough?

The first angle to consider is this one – “Is respect enough?” Are we setting the bar high enough when we require respect as the minimum standard? In this graphic, respect is marked in YELLOW as a minimum standard and the even more positive behaviors we want to see in our organizations are marked in GREEN. Don’t we want to move past “not offending people” to demonstrating care for them?

I believe respect is a load-bearing beam that holds up an organization’s culture. Without it firmly in place, a culture is unstable and weak.

It’s much easier to require respect than it is to deal with high turnover and frequent employee complaints. Cultures where respect is not practiced are not inviting to employees or customers and they may see higher turnover, lower job satisfaction and frequent complaints.

Start the conversation in your workplace using these questions about how you interpret and deliver respect:

1. How do we define respect?

2. What examples have we shared that help people learn how to respect others?

3. How do we ensure that all of our encounters with stakeholders are service-oriented and respectful?

4. How quickly and carefully do we deal with behaviors that are not respectful, making sure that our actions match our words?

Respect Interpreted Part 1

Respect Interpreted Part 2

 

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The Gut-Brain Axis (Ethical Questions)

By Linda Fisher Thornton

I am a long-time advocate of systems thinking. It has risen in importance as an increasing number of our greatest human challenges can’t be understood or resolved without it.

Today, I’m taking a look at new findings on the human microbiome, which is known to impact the brain in important ways. You may have already seen the recent news about advances in our understanding of the Gut-Brain Axis.

Hidden in the walls of the digestive system, this “brain in your gut” is revolutionizing medicine’s understanding of the links between digestion, mood, health and even the way you think.

The Brain-Gut Connection, John Hopkins Medicine

 The cells that make up our bodies are now better understood, and the current estimate is that only 43% of them are human (Adam Jezard, World Economic Forum). The rest of the cells are referred to as our microbiome. 

Not All Bacteria and Viruses are Bad

We have traditionally thought of bacteria and viruses as always bad and tried to kill them off. “There is now a multitude of evidence to suggest that this kill-all approach isn’t working (Adam Jezard, World Economic Forum).”The reason that killing all the bacteria and viruses in our bodies is not good is that some of them are necessary for our health, and can actually help our bodies fight the bad ones. Antibiotics are a kill-all approach that also eliminates the good bacteria. When the good bacteria are gone, it’s easier for the bad bacteria to take over.

A Second Genome

“Prof Sarkis Mazmanian, a microbiologist from Caltech, argues: ‘We don’t have just one genome, the genes of our microbiome present essentially a second genome which augment the activity of our own” (James Gallagher, BBC). In the article, he goes on to say that what makes us human is “the combination of our own DNA, plus the DNA of our gut microbes (James Gallagher, BBC).” Clearly, we need to use systems thinking (and not cause-and-effect thinking) for this to make any sense.  

How the Brain is Impacted

Here are some things we have learned about the multiple ways the microbiome impacts the functions of the brain:

“Insights into the gut-brain crosstalk have revealed a complex communication system that not only ensures the proper maintenance of gastrointestinal homeostasis, but is likely to have multiple effects on affect, motivation, and higher cognitive functions.”   

“microbiota influences stress reactivity and anxiety-like behavior.”

Carabotti, Scirocco, Maselli and Severia, The gut-brain axis: interactions between enteric microbiota, central and enteric nervous systems, Annuls of Gastroenterology

There are clearly many reasons to protect the health of our microbiome. How do we do that? We can start by eating a healthy, high fiber diet. If we eat a healthy, high fiber diet, are the good bacteria in our microbiome safe if we don’t take antibiotics? Not so fast. According to a recent study, many of “the world’s rivers are contaminated with antibiotics” (Kara Fox, CNN).

Protecting the Microbiome

Now we know that the health of our microbiome is intricately connected to overall human health. It is not something to be treated as an invader. It should instead be treated with care. Individuals will need to reconsider how their diet and habits will impact the microbiome, and businesses will need to assess the positive or negative impact of their products. 

Since our understanding of the microbiome and its importance to our health has advanced, the burden is now on all of us to adapt. Use the list of Ethical Questions below to determine the next steps. 

Ethical Questions

  1. What kinds of meals, snacks and drinks are we serving in our food services, meetings, conferences and retreats?
  2. How could our products be impacting the gut microbiome?
  3. Do our products feed the bad bacteria or the goodHow high is the sugar content? The fiber content?
  4. As we market our products, are we encouraging habits that support a healthy microbiome or an unhealthy one?
  5. What should we change about our products and marketing to align with new information about the microbiome and its impact on human health?

Resources:

How Your Gut Might Modify Your Mind, Chemical and Engineering News, American Chemical Society

Gut-Brain Psychology: Rethinking Psychology From the Microbiota–Gut–Brain Axis, Frontiers in Integrative Neuroscience

 

 

 

 

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The Complexity of Ethical Thinking and Decision Making (Part 6)

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By Linda Fisher Thornton

This series has explored 5 important spheres of Ethical Thinking and Decision Making. 

This week I’m summing it up in a checklist that will help you apply all 5 to your daily choices. When you are making a key decision, run it through the checklist to be sure you have considered all 5 important dimensions. 

Ethical Thinking and Decision Making Series

Leader Self-Check

 

Part 1: Deep Thinking

“When we dig into issues and explore their depths, we gain insights that we would otherwise miss. Complex issues just can’t be deconstructed and understood using shallow thinking. The meaningful insights are only found below the surface.”

Have I Used Deep Thinking?

___  I have looked beyond the surface level of the issue to learn about the connected variables that impact it.

___  I have asked for input from all constituent groups and listened carefully to what they see and believe.

___ I have carefully weighed conflicting information and evaluated the goals and needs of all stakeholders.

___ I have applied ethical values to make a responsible choice.

Part 2: Context

“Ignoring the context and making a quick decision often leads to costly and time-consuming fixes later… Taking the time to understand the context, we more easily make decisions that fall within the ethical zone.” 

Have I Carefully Considered the Context?

___ This choice is being made after looking beyond my usual sources of information and my trusted contacts to be sure that I see the whole picture from multiple perspectives.

___ This choice reflects careful consideration of information from a diverse collection of credible sources.

___ This choice “works” ethically in the particular setting.

___ This choice shows a willingness to adapt to a changing world and increasing ethical expectations.

Part 3: Complexity

“Complexity has become a way of life. To make ethical decisions, we must embrace it and incorporate it into our thinking processes. That means digging into issues until we understand their multiple dimensions, connections, and contradictions.”

Have I Sought to Understand the Complexity of the Issue?

___  I have looked for, noticed, and talked about the complexity of this issue.

___ I understand the multiple dimensions, connections, and contradictions involved and I am avoiding rushing to a quick decision.

___ I have worked to find clear, appropriate and compelling ways to communicate about this issue so that others can understand its complexity. 

___ I am taking informed action after understanding the complexity of the issue and I am approaching this issue in responsible ways. 

Part 4: Inclusion

“Full inclusion requires that we extend our respect, our care and our concern to all people… Applying full inclusion, we see that everyone is within our purvue, everyone demands our consideration, and everyone deserves to be treated well.”

Have I Treated Everyone With a High Degree of Respect and Care?

___ This choice shows that I understand that diversity is an asset and inclusion is a leadership responsibility.

___  I have honored the needs and perspectives of all constituents. 

___ I have used language that builds trust and not language that divides or inflames.

___ I have gone beyond token gestures of respect and care to demonstrate sincere concern for others outside of my trusted group.

Part 5: Change

“Once you do the work to understand the context, you’re never done. Change is continuous. The ripple effect created by economic and social change in one time zone rapidly impacts life in another.”

Have I Watched Closely For Patterns of Change and Adapted to Them?

___ I am acknowledging change and treating it as dynamic and constant.

___ I have watched for and noticed subtle and overt patterns and trends that impact this issue.

___ This choice shows that I want to build a positive, inclusive society for the future.

___ By making this choice, I am demonstrating that I lead in ways that are in step with the ethical expectations of leaders in a global society.

 

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The Complexity of Ethical Thinking and Decision Making (Part 5)

By Linda Fisher Thornton

While change is a constant reality, it doesn’t always factor into leadership thinking. In Part 1 and Part 2 of this series, I explored the Depth of our thinking, and the importance of understanding Context. In Part 3 and Part 4, I looked at embracing Complexity and the importance of full Inclusion. In Part 5, I’ll describe how embracing Change helps us make ethical decisions. 

Factoring in Change

What is one element of the global context that sometimes trips up well-meaning leaders? Constant change. Once you do the work to understand the context, you’re never done. Change is continuous. The ripple effect created by economic and social change in one time zone rapidly impacts life in another.

“Organizations face a radically shifting context for the workforce, the workplace, and the world of work. These shifts have changed the rules for nearly every organizational people practice, from learning to management to the definition of work itself.”

Deloitte University Press, Rewriting the Rules For the Digital Age: 2017 Deloitte Human Capital Trends

Opening Our Eyes to Change

Change does not recognize boundaries – it impacts us all and there is no way to escape its effects. 

Keeping up with change requires more than just observing and adjusting for changes in your industry and geographic location. It means scanning for early stage changes that may impact those we lead and serve. It means noticing change and making constant small adjustments in what we are doing BEFORE our leadership becomes obsolete. 

Moving Beyond Convenient Beliefs

It can seem convenient for some leaders to ignore context, complexity, inclusion and change. Doing that, they may falsely believe that it will work for them to continue to lead in ways that are out of step with current ethical expectations. The bad news for leaders who “close their eyes” to context, complexity, inclusion and change is that the ethical requirement that we honor them doesn’t go away, and others see it clearly. Leaders who fall into this tap are exposed as leading with their eyes closed in a world that requires alert, “eyes-open” leadership. 

What Ethical Thinkers and Leaders Don’t Do

  • Keep using the same outdated mindset and approach as the world is changing
  • Long for past times when things were different and act as if we are still in those times
  • Encourage others to ignore change and see the world as they do
  • Make important decisions with “eyes closed” to changes in the world – which leads to unethical decisions

What Ethical Thinkers and Leaders Do

  • Acknowledge change and treat it as dynamic and constant
  • Watch for subtle and overt patterns
  • Talk about the patterns of change that they see so others can see and adapt to them
  • Make continual, incremental adjustments to adapt to observed changes

When we ignore change, we choose to become obsolete, and by making that choice, we leave the realm of ethical leadership. By embracing change, and “trimming our sails” to make incremental adjustments, we can stay in ethical waters as the tides and currents change.  

Stay tuned for Part 6! 

 

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The Complexity of Ethical Thinking and Decision Making (Part 4)

By Linda Fisher Thornton

Who we include in our ethical thinking, and how broadly we consider our responsibility to others are both important elements of ethical leadership. In Part 1 of this series, I explored the Depth of our thinking, and in Part 2, I broke down issues related to understanding Context. In Part 3, I looked at embracing Complexity. In Part 4, we’ll dig into the importance of Inclusion.

Why is Inclusion Important?

It is easy to exclude. Our brains are wired to keep us safe, and we typically prefer to be with people in our own trusted groups. If we don’t manage our thinking and perceptions, and our reactions to people and situations, we may (intentionally or unintentionally) make decisions that harm others who are not like us.

“A brain structure called the amygdala is the seat of classical fear conditioning and emotion in the brain. Psychological research has consistently supported the role of fear in prejudiced behavior.”

Naomi Schalit, Humans are wired for prejudice but that doesn’t have to be the end of the story in The Conversation

What Does It Require?

Full inclusion requires that we extend our respect, our care and our concern to all people. It means making responsible choices about what happens to people inside our trusted groups and well beyond them. Applying full inclusion, we see that everyone is within our purvue, everyone demands our consideration, and everyone deserves to be treated well. Treating everyone well means going beyond the superficial level, and beyond token gestures of concern, to offer the same high level of care and concern that we extend to our trusted groups.

Who Do We Engage and Listen To?

Inclusion requires treating people with respect and care, but it also includes engaging in dialogue with people outside of our usual circles, finding out what really matters to them and what they need. If we don’t, we’re just guessing at what they need and our solutions may do more harm than good.

What Ethical Thinkers and Leaders Don’t Do

  • Treat people outside their trusted groups with a lower level of respect and care
  • Think of certain groups as “in” or “out” of their favor
  • Fall into the trap of deciding what groups of people need without involving them
  • Use divisive language that incites discriminatory or harmful behavior from others

What Ethical Thinkers and Leaders Do

  • Ethical thinkers and leaders know that diversity is part of the leadership sphere and they embrace full inclusion
  • They build inclusive teams
  • They include diverse voices in important  conversations  and honor the needs and perspectives of all constituents
  • They understand that diversity is an asset and inclusion is a leadership responsibility

When we ignore the importance of inclusion, we may play favorites or treat certain groups disrespectfully, calling attention to our lack of ethical competence. By embracing inclusion, we stay on the path to ethical solutions that work for all, fulfilling our responsibility as ethical leaders in a global society.

Stay tuned for Part 5! 

 

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The Complexity of Ethical Thinking and Decision Making (Part 3)

By Linda Fisher Thornton

Ethical Thinking and Decision Making require staying grounded in ethical values, but there is much more to do than knowing our values and living them every day through our choices. In Part 1 of this series, I explored the Depth of our thinking, and in Part 2, I broke down issues related to understanding Context. In Part 3, let’s take a look at Complexity.

Embracing Complexity is Part of Leadership

Complexity has become a way of life. To make ethical decisions, we must embrace it and incorporate it into our thinking processes. That means digging into issues until we understand their multiple dimensions, connections, and contradictions. It means being intentional about decision making and avoiding making snap judgments.

Leaders who develop a high level of thinking complexity will be better able to help our organizations understand and work through a wide variety of challenges, problems, and opportunities. They will make sense of issues and problems that are multidimensional and connected. And they will be prepared to do what all great leaders do – help those they lead deal with increasing complexity.

         — Linda Fisher Thornton, Dealing With Complexity in Leadership 

What Ethical Thinkers and Leaders Don’t Do

  • Use oversimplified approaches to understanding complex issues
  • Ignore the complexity of an issue because “it’s too hard to figure out.”
  • Fall into the trap of only noticing data that conveniently backs up their current beliefs

What Ethical Thinkers and Leaders Do

  • Ethical thinkers and leaders know that complexity is part of the leadership sphere and they embrace it 
  • They look for, notice, and talk about complexity
  • They work to find clear and compelling ways to communicate complex issues so that others can understand them

When we ignore complexity, many around us can easily see that we are not operating in reality. They can see that we’re not taking informed action and not solving problems in responsible ways. By embracing complexity, we stay on the path that leads to ethical solutions that work in the real world.

Stay tuned for Part 4 in this series! 

Dealing With Complexity? Use Ethical Thinking

 

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The Complexity of Ethical Thinking and Decision Making (Part 2)

By Linda Fisher Thornton

In Part 1 of this series I looked at the importance of Deep Thinking. In Part 2, we’ll consider the Context. No matter how much effort it takes to understand the context, we can’t expect to make an ethical decision without taking that step.

Understanding the Context

Without seeing the context – a broad and sweeping view of the issue we are discussing or trying to resolve and factors in the environment that affect it – we are just describing or trying to solve a SUBSET of the real issue. We are not seeing the whole issue. To use ethical thinking and decision-making, we must remind ourselves that the SUBSET is not the whole. 

If you drive a sports car on a crowded city street with your eyes closed, people are going to get hurt (including you). Making decisions without understanding the context is similarly risky. 

A clear understanding of the context is an important part of staying ethically aware and competent, and both are necessary qualities for responsible leadership. Ethical leaders know that there can be no ethical awareness without understanding the context, and without awareness, competence and responsibility are also out of reach.

    — Linda Fisher Thornton, Ethical Leaders Understand the Context, Leading in Context Blog 

It’s easy to find one or two pieces of information about an issue and think we understand it. In Context Matters: What We’re Learning About Food I explored what happens when we think about nutrition by looking at individual nutrients without considering the context. That example drives home the point because most of us have probably gone through life thinking about nutrition as a collection of individual nutrients.

“Applying the ‘food matrix’ concept we learn that we can’t accurately assess nutritional impact based on breaking down individual nutrients in isolation from the whole. We have to consider what we added and what we left out. In other words, context matters.”

Linda Fisher Thornton, Context Matters: What We’re Learning About Food, Leading in Context Blog

Understanding the context helps us make choices that “work” ethically in the particular setting and it prepares us to adapt to a changing world.  What is ethical in one context may not be in another.

Context Helps us See the Bigger Meaning 

Some people may feel that it’s wrong to hold someone accountable now for an ethical violation when the same action was not punished in the past. Considering the context helps us see that this change is not a result of “inconsistent” treatment, but of increasing expectations and accountability for ethical behavior.

“Full accountability – holding people accountable for ethical problems that were previously overlooked – may appear on the surface to be inconsistent and unfair. But when you take a closer look at the trends, you will discover an important reason why people are more frequently being held fully accountable. It is because ethical expectations are increasing and expanding.”

Linda Fisher Thornton, Full Accountability for Ethics: The New Normal, Leading in Context Blog

Context is an important element in ethical decision making. 

What Ethical Thinkers and Leaders Don’t Do

  • Assume they already know the context
  • Ignore new research or the informed opinions of others outside of their groups
  • “Save time” by ignoring the context so they can make a quick and decisive decision

What Ethical Thinkers and Leaders Do

  • Ethical thinkers and leaders take time to understand the context
  • They look outside of their own groups to see what others are learning about the issue
  • They carefully consider the context before making decisions or taking action
  • They adjust their thinking as new credible information emerges

Leaders who ignore the context frustrate those they lead and serve. Why? Ignoring the context and making a quick decision often leads to costly and time-consuming fixes later. The fallout from decisions made in a vacuum can be severe and leaders can miss critical ethical issues. Taking the time to understand the context, we more easily make decisions that fall within the ethical zone. 

Watch for Part 3, when I’ll explore the importance of embracing complexity

 

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The Complexity of Ethical Thinking and Decision Making (Part 1)

 

By Linda Fisher Thornton

Welcome to Part 1 in “The Complexity of Ethical Thinking and Decision Making.” Ethical decision-making is not simply a task. It is the process of analyzing and understanding multiple connected variables in a changing context AND applying ethical values to make responsible choices. It requires doing the work to understand issues clearly before making decisions or taking action. In each post in this series, I’ll explore one aspect of this complex, connected process. Today I’ll focus on the importance of deep thinking. 

Deep Thinking

Ethical thinking requires much more than just knowing and following our values. I’ve written about the trap of shallow thinking and how important it is to intentionally “wade into” the depth of issues to fully understand them.

Why is deep thinking so important? 

  • Complex issues involve connected systems which are undergoing constant change
  • Complex issues cross borders and boundaries
  • Complex issues can’t be understood from one or two perspectives

When we dig into issues and explore their depths, we gain insights that we would otherwise miss. Complex issues just can’t be deconstructed and understood using shallow thinking. The meaningful insights are only found below the surface.

Shallow Thinking and Shallow Breathing

What happens when our approach is too shallow? Think about how easy it is to start using shallow breathing without being aware that we’re doing it. This can happen when we’re stressed or anxious, and it can impact our well-being. We may be unaware that we are using shallow breathing until someone notices we’re turning pale and tells us to BREATHE.

We can medically treat people who are having trouble breathing. But what do we do about thinking that is starved for depth, context and complexity?

When we use shallow thinking, that impacts the “well-being” of our decision making, leading to false conclusions and ethically problematic decisions. It’s almost as if when we use shallow thinking, our decision making is getting less oxygen. 

What Ethical Thinkers and Leaders Don’t Do

  • Survey issues at the shallow level and make bold statements without all the information
  • Attack the statements or decisions other people make without doing the deep thinking required to understand the complexity of the issues
  • Blame others for being “wrong” without trying to understand their perspective or the data that backs it up

What Ethical Thinkers and Leaders Do

  • Ethical thinkers and leaders do the deep thinking
  • They ask for input and listen to what other people see and believe
  • They wade into the depths of issues to understand them clearly before they make decisions
  • They struggle through a tangled web of complex information to find the truth

In the airline safety briefing before a flight, we are told to “put on our own oxygen mask first, then assist other passengers.” Similarly, we need to do our own deep thinking before we direct others. When we do the deep thinking, we set the tone for those we lead to do the same. 

Stay tuned for Part 2 in the “Complexity of Ethical Thinking and Decision Making” Series!

 

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Healthy Media Consumption

By Linda Fisher Thornton

I’ve blogged about how to spot fake news and variables complicating media ethics. Today I’ll explore the characteristics healthy media consumption. Let’s begin with a dose of healthy skepticism. 

Healthy Skepticism

You can’t believe everything you see. Photographs and videos that appear to be “proof” of a story may have been altered. Your best bet is to choose your sources of information carefully so that you can reasonably be assured that what you are seeing and hearing is real.

Careful Sourcing

Not all media platforms are created equal. Some don’t even try to be objective, and others are trying to sell you things while making you think you’re being entertained. Choose platforms that are considered objective, or sample a wide range of differing sources that each have different perspectives/biases/assumptions.

Time to Think

We need time to think. It is easier to stay grounded in our values when we have the time and space to reflect on them. When we aren’t constantly consuming content, we are more aware of our thought processes and more likely to pay attention to our responsibilities.

Multiple Layers of Truth

Even if you choose reputable news sources, you still have to look critically at the information that is presented. In the rush to share news first, even reputable sources mistakenly share content that may have some problems on closer inspection. We have to watch for layers of truth and investigate things to see if the assertion holds up at more than one level.

Case in point: The Washington Post published a story headlined‘Horns’ are growing on young people’s skulls. Phone use is to blame, research suggests.While the study mentioned in the article was actually published, questions were raised about the way the study was conducted, including existing neck problems in study participants, according to Ari Shapiro and John Hawks in the recent NPR interview: Is Technology Turning Us Into Horned Monsters? Not Exactly. In addition, the Washington Post article has since been updated to include that there appears to be researcher conflict of interest.

Careful Content Consumption 

“Smart” phones change our lives in positive ways, but they don’t remove the need for good thinking. Even though it may seem this way, they don’t simplify things for us so we can do less thinking. The high volume, high speed flood of content we are exposed to actually MULTIPLIES the need for good thinking and careful content consumption.

 

Also See How You Can Stop the Fake News Madness.

 

 

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What Drives Engagement? Is it Ethics?

By Linda Fisher Thornton

While there is not yet one common definition of employee engagement, according to Mandrake, “common themes found in most definitions include a commitment to and belief in the organization and its values and a willingness and ability to contribute ‘discretionary effort’ to help the organization succeed” (Corporate Social Responsibility and Employee Engagement: Making the Connection, Mandrake).

What really drives engagement? To what degree does ethics play a part? In this post I’ll explore 5 ways that an organization’s ethics impacts employee engagement. 

1. Commitment to Ethics and Ethical Culture 

“Positive perceptions of an organization’s ethical culture are associated with higher levels of engagement. Furthermore, management’s commitment to ethics is particularly important for employee engagement.”

Ethics and Employee Engagement, Supplemental Research Brief, Ethics Resource Center

“A company’s ethics and the ethical health of its culture affect its ability to engage employees on the job.”

LRN Ethics Study: Employee engagement, LRN 

2. Personal Alignment with the Organization’s Values

“Among the survey’s more than 90 statements, the one that showed the highest correlation with engagement was, ‘I am committed to my organization’s core values.'”

Corporate Social Responsibility and Employee Engagement: Making the Connection, Mandrake

3. Fairness and Transparency

“Fairness and transparency are fundamental yet powerful concepts that can make a lasting impression on employees and employers. These principles have the potential to influence many organizational outcomes in the workplace, including
job satisfaction and organizational commitment.”

2017 Employee Job Satisfaction and Engagement: The Doors of Opportunity Are Open, SHRM

4. Respectful Treatment

“For the third year in a row, the largest percentage of respondents have indicated that respectful treatment of all employees at all levels was a very important contributor to their job satisfaction… employee perceptions related to respect touch many facets of the workplace, ranging from diversity and inclusion to prevention of workplace violence and harassment.”

2017 Employee Job Satisfaction and Engagement: The Doors of Opportunity Are Open, SHRM

5. Corporate Social Responsibility for Purpose, Meaning and Impact

“Social impact programs and shared-value activities create a more engaged workforce.

The Purpose-Driven Professiojnal, Deloitte University Press

“Studies show that CSR is an emerging and increasingly important driver of employee engagement… Employees make three distinct judgments about their employing organization’s CSR efforts. That is, employees judge the social concern imbedded in an organization’s actions (procedural CSR), the outcomes that result from such actions (distributive CSR), and how individuals, both within and outside the organization, are treated interpersonally as these actions are carried out (interactional CSR).”    

Corporate Social Responsibility and Employee Engagement: Making the Connection, Mandrake

Ethics is increasingly important in attracting and engaging top talent. The organizations that make these five ethical areas a priority will be moving in the right direction. The catch is that priorities like “ethical culture” and “respectful treatment” have to happen everywhere in the organization every time, so organizational leaders need to be on board and prepared for the challenge.

Top 100 Leadership Blog

 

 

 

 

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On Patriotism, Nationalism, Globalism and Ethics

By Linda Fisher Thornton

I teach global leadership and applied ethics. Students often have questions about the differences between patriotism, nationalism and globalism. This post explores the differences and their ethical implications. 

There has been a lot of recent discussion around nationalism. The term has been used in ways that seem to put it on par with patriotism. To understand how it’s different, I’ll take a look at nationalism, patriotism and globalism using an ethical lens. Without seeing them through an ethical lens, the differences are less clear. Using an ethical lens, we begin to see that what appear to be subtle variations are vast differences in intent and impact. 

The Merriam-Webster Dictionary defines patriotism as “love for or devotion to one’s country” and nationalism in part as “loyalty and devotion to a nation.” While they seem positive and similar at the surface level, Merriam-Webster goes on to clarify how they are different: 

“the definition of nationalism also includes ‘exalting one nation above all others and placing primary emphasis on promotion of its culture and interests as opposed to those of other nations…’ This exclusionary aspect is not shared by patriotism.”  Merriam-Webster, The Difference Between ‘Patriotism’ and ‘Nationalism’

Patriotism is pride in country, which is positive, but when it loses its grounding and takes a detour around ethical values it becomes something completely different. George Orwell, Bart Bonikowski and Noam Chomsky reflect on how nationalism impacts our actions and behaviors:

By ‘nationalism’ … I mean the habit of identifying oneself with a single nation or other unit, placing it beyond good and evil and recognising no other duty than that of advancing its interests.”   

George Orwell, Notes on Nationalism

“The study of nationalism in settled times is not a unified field, but the multiple research streams described here offer…how such beliefs shape support for authoritarian politics and exclusionary policies.”

Bart Bonikowski, Nationalism in Settled Times, Harvard.edu

Patriotism and Nationalism in the Global Context

Merriam-Webster Dictionary defines globalism as “a national policy of treating the whole world as a proper sphere for political influence.” Seeing the world as a global village helps us consider the impact of our choices on a wider scale.  If we don’t consider our impact on the rest of the world, we are operating with blinders on, ignoring the realities of the global context. We’re ignoring important ethical variables including human rights and respect for differences. Noam Chomsky said in a speech in Glasgow that nationalism has a way of oppressing others.” If we follow that line of thinking, we begin to need to ask a powerful question – “Is nationalism simply patriotism without ethics?” Consider this important question as you think about these two very different views of the world and our place in it.

Globalists:

  • recognize the connectedness of our global economy and consider the impact of decisions on a global scale
  • recognize that all people are equal and deserve to be treated with respect, regardless of where they come from
  • acknowledge diverse cultures and traditions of the world as all important
  • see the world as one big community of people

Using a globalist world view, patriotism is pride in one’s country in the context of the global village.

Nationalists:

  • consider their country to be “the best”
  • think about people outside their country as less important, of a lower status or inferior to those in their own country
  • ignore cultural diversity and only feel comfortable with the traditions of their own country
  • make decisions that benefit their own country and fail to consider the negative impact on the rest of the world
  • think of people who came from outside their country as not deserving the respect or fair treatment that would be offered to people in their own country

Using a nationalist world view, patriotism is a desire for exclusive benefits for one’s country, without regard for the impact on those beyond its borders.

How Different World Views Impact Our Ethical Choices

Let’s look a little deeper at the differences between globalism and nationalism. A person with a globalist worldview is more likely to value peaceful global relations among countries (seeing the world as a community) and a person with a nationalist worldview is more likely to value “winning” in the global arena (seeing one country as the best and entitled to more than the other countries). This nationalist sense of superiority and entitlement can lead to decisions that unfairly target, exclude and harm those from other countries. Someone with a nationalist worldview could be seen as lacking ethical competence due to failing to consistently honor human rights, and lacking cultural awareness and respect for differences. If we acknowledge the complexity of this issue, there are likely “shades of nationalism” that reflect combining patriotism with widely varying degrees of ethical awareness and action.

Using an ethical lens, patriotism and nationalism are more than different ways of seeing the world. They are ethically aware (patriotism + globalism) and ethically unaware (nationalism), respectful of differences (patriotism + globalism) and not respectful of differences (nationalism) on a sliding scale of degrees. Through an ethical lens, nationalism looks like patriotism that ignores the global context and ethical responsibility. 

Resources

Questions For Discussion

  1. Where have we seen recent examples of nationalism?
  2. In those examples, was there a detour around ethical values, ethics codes and/or global agreements? 
  3. Do you think that nationalism is “patriotism without ethics”? Why or why not?

 

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Nature Moments Offer Cognitive Renewal

By Linda Fisher Thornton

The last time I had to stop to let a flock of geese to cross the road, they were in no apparent hurry. Most likely, part of their territory had been turned into a housing development, and they were just travelling from point A to point B. The driver of the car in front of me enjoyed the nature moment – watching them quietly as they crossed.

“One touch of nature makes the whole world kin.” William Shakespeare

The driver in the left lane, though, was clearly not happy with the interruption. The car inched forward, closer and closer to the geese, and the driver honked repeatedly to hurry them along.

“Look deep into nature, and then you will understand everything better.”  Einstein

If you notice nature’s beauty and bounty, you can interpret a moment like this one as a welcomed respite from a busy day. It can leave you refreshed. If you have become “immune to nature’s beauty” you are missing out. “More than two-thirds of people choose a natural setting to retreat to when stressed” (How Does Nature Impact Our Well-Being?, umn.edu). Time in nature can also help us be more focused and patient. Spending time in nature, looking at plants, water, birds and other aspects of nature gives the cognitive portion of our brain a break, allowing us to focus better and renew our ability to be patient” (Immerse Yourself in a Forest For Better Health, Department of Environmental Conservation, New York State).

“Nature does not hurry, yet everything is accomplished.” Lao Tzu

Nature moments can help us handle constant change and complexity. According the most recent Global Wellness Summit, “The medical evidence for doses of nature is wide-ranging… It’s powerful medicine for our minds too, with studies indicating walks in nature engage the “default mode” brain network associated with stress-reduction and a boost in cognition, creativity and short-term memory” Prweb, Global Wellness Summit.

“Look for nature to be a much-more-prescribed antidote for what ails us.” Prweb, Global Wellness Summit

“University of British Columbia (UBC) researcher Holli-Anne Passmore says if people simply take time to ponder the nature around them, it will increase their general happiness and well-being” (Melissa Breyer, You can boost happiness by simply observing nature around you, Treehugger.com). According to research, Jill Suttie explains, “experiencing the beauty of nature increases positive emotion—perhaps by inspiring awe, a feeling akin to wonder, with the sense of being part of something bigger than oneself—which then leads to prosocial behaviors” (How Nature Can Make You Kinder, Happier, and More Creative, Greater Good Magazine, Berkeley.edu)

If you are feeling rushed (and “honking mad”), remind yourself to take a breath and enjoy the nature moment. It just might improve your thinking, creativity, focus, memory, health, well-being and happiness. The bonus for the people around you? It will improve your patience too. 

 

 

 

 

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The Willingness to Admit We’re Wrong

By Linda Fisher Thornton

We’ve all been wrong. It’s only when we are willing to admit that we’re wrong that we show what this John Templeton Foundation video describes as “intellectual humility.” This video, titled “The Joy of Being Wrong” is a compelling visual portrayal of the process of being willing to admit we’re wrong, and it describes the many personal and social benefits that result.

In the New York Times article Why It’s So Hard to Admit You’re Wrong, Kristin Wong explores causes that include a quest for power, the need to reduce stress, and a desire to avoid the uncomfortable feeling of admitting we did something that does not fit our self image. 

Wanda Thibodeaux, in her Inc.com article Why Admitting You’re Wrong Is So Ridiculously Hard (and How to Get People to Do It Anyway) offers suggestions for how to help people with fragile egos learn to admit they were wrong.

This problem is one that seems personal, but the failure to admit we’re wrong impacts those around us in negative ways. I’d like to hear your thoughts. Do you think this is an issue we should be talking about with our teams?

 

 

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