Are We Focusing on Employee Engagement Metrics (And Missing the Point)?

Employee engagement is a metric that companies are closely watching. Using surveys, levels of participation in programs, and satisfaction reports, companies measure how well they engage those they lead. Butcould this heightened level of watching be part of the problem?…

Building Trust: Paradoxical Qualities to Cultivate

By Linda Fisher Thornton

As we progress on the learning journey toward positive leadership, some of the qualities we seek seem to be paradoxical. For example, as leaders we need to be CRYSTAL CLEAR in outwardly communicating what we expect and also OPEN to hearing input from others that might change our plans. We need to be FULLY PRESENT in this moment, and still able to THINK AHEAD to prepare for the future.

Trust-Building Requires Trust-Giving

By Linda Fisher Thornton

Good leaders Intentionally build trust. They build it through everyday words and actions. They build it by demonstrating that they can be trusted. They also build it when they extend trust to others. Many leaders wait for people to prove themselves before they trust them, but trust is reciprocal. Leaders set the tone for trust-building by how open they are to trusting others first. Are you reaching out? Or are you waiting for your employees to have a "perfect" record before trusting them?

Ethics and Trust are Reciprocal

By Linda Fisher Thornton

I was asked recently to explain in simple terms how ethics and trust are related. It is a great question, because we define trust and ethics in so many different ways.

Here are some observations about how trust and ethics are related, and what their relationship means for us as organizational leaders.