Trust Energizes Organizations



By Linda Fisher Thornton

How transformational is the power of trust in organizations? It increases capacity and improves performance. It improves work satisfaction and quality of life: 

“Compared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burnout.”                        

Paul J. Zak, The Neuroscience of Trust, HBR

Trust is no longer considered a “nice to have” element in the effective workplace. It is a “must have” element that energizes the whole organization. Working in a safe high-trust environment, people can do extraordinary things.

On Monday I received a Trust Across America 2017 Top Thought Leaders in Trust award an12317-trust-mag-cover-featured a Lifetime Achievement Award. It is quite an honor to be recognized along with so many notable champions for trust.

See the short articles contributed by the Trust Across America 2017 Top Thought Leaders in Trust: Lifetime Award winners in the latest issue of TRUST! Magazine. This quote is from my piece on What Trust Means to Me on page 13: 

“When people work in a high trust environment, they experience the freedom and space to excel that leads to nothing less than organizational magic.”

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50 Ways To Lead For Trust (Part 2)


By Linda Fisher Thornton

This post is the second in a series of 50 Ways to Lead For Trust. Part 1 included the first 15. Here are the next 15 things you can do to be a more trustworthy leader and to build a high level of trust in your workplace:

16. Be Morally Aware

17. Respect Boundaries

18. Be Transparent

19. Clarify Mission and Vision50-Ways-to-Lead-For-Trust

20. Clarify Values

21. Make Ethics a Priority

22. Create The Space to Talk About Difficult Issues

23. Be Calm

24. Be Thoughtful

25. Give People Room to Work, Room to Succeed and Room to Grow

26. Answer Questions Openly

27. Address The Grey Areas

28. Respect Others

29. Respect Differences

30. Stay Competent

Choose at least one of these leader actions to implement this week. Make trust building a priority!

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10 Things Trustworthy Leaders Do

20140323_172748By Linda Fisher Thornton

Trustworthy leaders know how to create a workplace where everyone is valued, where leadership is sincere and respectful, and where great work can get done. How do they do it? What is it in particular that trustworthy leaders do?

These 10 things are on my list of the things trustworthy leaders do. What else would you add?

What Do Trustworthy Leaders Do?

  1. Lead With Positive Values (In Every Situation)
  2. Acknowledge Complexity (And Help People Deal With It)
  3. Demonstrate and Expect Respectful Behavior (Even When It’s a Challenge)
  4. Know Their Own Mindsets and Assumptions (And Be Willing to Change Them)
  5. Show People They Care (In Big and Small Ways)
  6. Think Long Term (Always Doing What’s Most Ethical in the Long Run)
  7. Extend an Open Invitation to Talk (About Ethics, About Bad News, About Good News)
  8. Show They Care (About People and the Success of the Group)
  9. Communicate Clear Ethical Values (And Live Them Every Day)
  10. Contribute to the Well-Being of Those They Lead (Including Reducing Stress)

Trustworthy leaders also regularly weed out negative behaviors that erode the trust within the group. This careful tending lets the trust they plant and the groups they lead flourish. Your challenge? See how many of these “10 Things Trustworthy Leaders Do” you can do today.



For more, see new book 7 Lenses and the 21 Question Assessment: How Current is My Message About Ethics?

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