The Questions We Have in Common

By Linda Fisher Thornton

On October 2nd, Krista Tippett gave a talk on “The Adventure of Civility” at the University of Richmond. One of the important things I gleaned from her talk was this recommendation:

Instead of trading in “competing answers or statements made to catch, corner, incite or entertain” we should “share the questions we have in common” and “live into the answers.”

Here are my observations on her important words: 

The big questions we are trying to resolve together cannot be understood using one-way broadcasts. 

Even in a fast-paced, social-media enabled world, it would be wrong for any leader to act as though important and complex issues could be managed responsibly without deep listening and dialogue

Firing answers at each other doesn’t involve listening or self-reflection, but answering questions we have in common (and living into the answers) will require both. 

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What Does It Mean To “Do The Right Thing?”

Seen Through 7 Lenses of Ethical Responsibility

 

 

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4 Connected Trends Shaping the Future of Leadership

By Linda Fisher Thornton

Our understanding of good leadership is advancing. In this video, I describe 4 powerful trends that are increasing leadership expectations and shaping what leaders will need to be ready to handle in the future. 

These 4 trends shaping the future of leadership are connected and accelerating. They give us a clear picture of where we need to take our leadership. 

The greatest challenge leaders face is to keep up as the bar continues to be raised. At the rate expectations are increasing, it is clear that we will never “arrive.” We must be adaptable, open to developing new skill sets and mindsets, while at the same time staying true to the values of ethical leadership. 

Being open to learning makes or breaks our success as leaders.

Adaptability is no longer just a competitive advantage. It’s an ethical imperative. 

 

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Ethical Leaders Stay Current as the World Changes

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Values Drive Business Success (But Only If They’re Clear and Applied)

By Linda Fisher Thornton

Deloitte’s 2016 Millennial Survey Executive Summary reported that according to responses from 7700 employed millennials from 29 countries, “the values that support long-term business success are people treatment, ethics, and customer focus. While people treatment, ethics, and customer focus may be the values that drive business success, that only works if they’re applied across the organization. Do people know what the values are? Are they evident in the everyday actions of leaders? Are they factored into daily decisions? 

Even if a company has clear values, applying them is not as easy as leaders might think. According to Gallup (2016), just 23% of U.S. employees strongly agree that they can apply their organization’s values to their work every day.  Leaders might think that values are self-explanatory, but that couldn’t be further from the truth. It’s in the nitty-gritty application of values that people have deep questions. Here are two examples: 

A manager has been told to hire according to the company’s values and to meet or exceed all goals. The candidate that is most likely to improve the department’s chances of meeting goals is not always respectful to others. Which is more important?

An employee sees a disconnect between the company’s stated values and the actions of a new senior leader. Should she follow the stated values or the leader’s direction? 

Leaders must start the conversation and keep it open, model the application of stated values, clear up areas of confusion and use the company’s values to guide daily work. Then and only then will values be “powered up” to drive business success. The power of values is not in stating them on the website and glossy brochures – it’s in the much more difficult process of living them in our everyday choices.  

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Ethical Leaders See Their Choices Through All 7 Lenses

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Labels Divide, Values Conquer

 

By Linda Fisher Thornton

I have noticed that when people speak from LABELS (their group identity, their belief system, their affiliation), they are talking from the interests of that label. This can quickly become divisive if that label doesn’t include everyone. If a label is broad enough – like the label “human” –  it can automatically be an ethical and inclusive conversation. But since most labels aren’t that broad, we need to use ethical values to guide us. 

When people speak from VALUES (respect, care, inclusion, sustainability), the conversation more naturally moves to “How can we live out that value?”(all of us, together) instead of “What can we (members of this label) do that is best for us?”

Labels DIVIDE people into groups, and highlight their special nature and interests. 
Values UNITE people, and highlight shared interests and common concerns. 

Labels can be positive. helping us unite people around a common issue, but they need to be used carefully. Why? 

Using LABELS without also using ethical values means that we are probably declaring ourselves special at someone else’s expense.

VALUES help us conquer the human tendency to act in our own best interests. They remind us that we are responsible for more than our own success and that we need to make sure that our impact on others is positive. 

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Ethical Leaders See Their Choices Through All 7 Lenses

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5 Things Money Can’t Buy (Even Now)

By Linda Fisher Thornton

I had the opportunity a few years ago to hear Michael Sandel, professor from Harvard and author of What Money Can’t Buy, speak at the University of Richmond about “the sky-boxification of society.” He talked about how easy it is today to buy your way into a better situation (or a sky box). I just finished reading Tom Friedman’s book Thank You for Being Late and in it Friedman refers to and builds on Sandel’s observations. 

I started thinking about some of the qualities that are highly valuable and make leaders great that money can’t buy – some of the priceless qualities that define great leadership. Here are 5:

5 Things Money Can’t Buy (Even Now)

  1. Trust – (only achieved through intentional use of positive interpersonal behaviors that build mutually beneficial relationships over time)
  2. Integrity – (only achieved when thoughts, words and deeds align)
  3. Authenticity – (only reached through personal struggle, service to others and an intentional growth journey)
  4. Sincerity – (only achieved when you avoid lies, partial truths, rules that apply to others but not to you, and choices that harm others)
  5. Growth – (you can pay for education, but being open to learning and growth must be chosen)

Money may be a token of exchange in the global marketplace, but so are these 5 priceless leadership qualities that money can’t buy. It is these essential priceless qualities that enable leaders to bring out the best in diverse, connected groups of people working toward a common goal. These are leadership qualities that kindle people’s imagination, creativity and innovation (which are needed to solve today’s complex problems). 

What other positive qualities (that money can’t buy) define great leadership? Feel free to comment with your additions to the list. 

If you enjoy the Leading in Context Blog, here are 5 ways you can help this important movement: 

  • SPREAD THE WORD: Encourage others to subscribe, or share a link to your favorite post
  • READ THE BOOK: Get a copy of 7 Lenses, in  Paperback or for Kindle, iPad, and Nook. Share it with a friend, or with your Book Club or leader group. 
  • SCHEDULE A WORKSHOP: Help your team or organization gain insight into positive, proactive ethical thinking and action with a workshop led by 7 Lenses author Linda Fisher Thornton.
  • PARTICIPATE IN THE CONVERSATION: Engage in dialogue on social media. Imagine better leadership with others. Let people know what you’re learning. Include @leadingincontxt in your Tweets. 
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Together, we can make a positive difference. 

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Ethical Leaders See Their Choices Through All 7 Lenses

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Ready to Change the Ethics Quo (For Good)? Part 4

By Linda Fisher Thornton

Leadership is not easy. Leaders need to be inspired to lead with positive values while dealing with the goals and expectations of multiple stakeholders. 

Here are the previous posts in the series if you missed them: 

Ready to Change the Ethics Quo (For Good)? Part 1 (Improve Accountability)

Ready to Change the Ethics Quo (For Good)? Part 2 (Improve Leader Impact)

Ready to Change the Ethics Quo (For Good)? Part 3 (Manage the System)

The focus of this week’s post is on Ways to Inspire Leaders to Lead With Positive Ethical Values. Here are 3 ways to inspire leaders to reach for positive values – that also help you “do good” in your organization, community and world. 

Ready to Change the Ethics Quo (For Good)?

Inspire Leaders to Lead With Positive Ethical Values

  1. MAKE LEADING WITH VALUES A NON-NEGOTIABLE STANDARD:  Non-negotiable performance standards should include respect, care, trust building and full inclusion.
  2. TEACH HOW TO LEAD WITH ETHICAL VALUES:  Leaders will need to talk through complex issues and explore how to maintain the “non-negotiable” values while making good business decisions at the same time. 
  3. MAKE LEADING WITH VALUES PAY OFF: Leaders who consistently model the “non-negotiable” values should be rewarded so that others get the message that those values are just as important to the organization as profitability and growth. 

These 3 ways to change the ethics quo will inspire leaders to reach for ethical values and ethical outcomes, fueling long-term organizational success. 

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See The Whole Picture Through 7 Lenses (That Are All Important) 

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A Message of Hope

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By Linda Fisher Thornton

Thank you, friends, for reading and sharing this Blog in 2016. I appreciate all the ways you have helped forward the movement toward authentic ethical leadership. Only by bringing out our best as leaders are we able to bring out the best in those we lead. 

As we head into this holiday season, I wish you hope. Hope is what keeps us going when problems seem impossible to solve, when time is short, and when solutions are distant. If your hopefulness should ever falter, remember these important words:

“Hope is the thing with feathers, that perches in the soul, and sings the tune without the words, and never stops at all.”

Emily Dickinson

“Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning.”

Albert Einstein 

“There was never a night or a problem that could defeat sunrise or hope.”

Bernard Williams

“Hope is being able to see that there is light despite all the darkness.”

Desmond Tutu

“We have always held to the hope, the belief, the conviction that there is a better life, a better world, beyond the horizon.”

Franklin D. Roosevelt

Great leaders inspire hopefulness. They imagine a better world, and they build the future accordingly.

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

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Great Leaders Are Other-Focused

By Linda Fisher Thornton

There are many important roles leaders play. The common thread through all of them is that leadership is about enabling the success of others. Leaders are supporters, developers, guides, team builders, and imaginers. They are culture caretakers, roadblock removers and inspirers. All of these roles require being other-focused. 

As leaders, we seek to bring out the best in individuals, the best in teams, and the best in organizations, pulling together diverse collections of people striving toward common goals. We create the conditions for success, we build trust and we model and reinforce ethical choices. Doing these things consistently enables those we lead to do their best work. 

How do we define our success as leaders using this mindset? It’s simple – Great leaders create the conditions for success, intentionally building trust and an ethical culture, enabling people to do their best work. Their best work fuels the economic and social success of our organizations. We succeed when they succeed. 

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Ready to Change the Ethics Quo (For Good)? – Part 3

By Linda Fisher Thornton

The first post in this series addressed ACCOUNTABILITY. The second asked you to evaluate your IMPACT. These four ways to Change the Ethics Quo (For Good) focus on MANAGING THE SYSTEM.

Ready to Change the Ethics Quo (For Good)?

Manage the System

  1. COMMUNICATE OPENLY ABOUT ETHICAL ISSUES: Are ethical expectations clear and widely communicated? Does widely communicated include open conversations about grey areas? If not, start those conversations, framing them as important ways to change the ethics quo and improve the organization. 
  2. BRING ETHICS TO LIFE: Does ethics have a life beyond procedures and the shelf full of ethics manuals? Are the materials readable and relatable so that people can succeed in applying them? Are they current? Are they followed? If not, find ways to bring ethics to life so that people know it’s “the way we do things” and not “that binder on the second shelf.”
  3. REWARD ETHICAL CHOICES: Is ethical behavior rewarded just as much as financial profitability (in promotions, awards and public recognition)? If not, the message of your ethics system is “we are ethical unless it interferes with making money.” Get it straight by making ethics at least as important as (or more important than) profits.
  4. INTEGRATE ETHICS INTO EVERYTHING: Is ethics an integrated part of all training and performance management instead of being “separate?” If ethics training is separate that may give the impression that ethics can be separated from good performance and good leadership. If performance is rewarded based on results and not ethics, you’ll get results without ethics. Make sure that ethics is a thread woven through every learning experience for every audience and through the fabric of your culture. 

We may think that things are going well when there are no major problems, but that’s a “false reading” for ethics. Without prevention and taking the steps recommended in this series, we will be “putting out fires” and cleaning up damage to our organization’s reputation. Don’t wait for that to happen. This week, work on these important ways to MANAGE THE SYSTEM.

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

Learn how ethical expectations are increasing, and what you can do to stay ahead of the curve.  

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5 Insights Into The Future of Leadership Development (Part 1)

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By Linda Fisher Thornton

In this series called “5 Insights Into the Future of Leadership Development” I will be sharing trends and learning resources that give us the broad picture of how to prepare leaders for success in a complex, connected global society. 

In a recent International Leadership Association Leadership Perspectives Webinar I shared my observations on trends that are advancing our understanding of “good leadership.” These trends are shaping how we develop leaders, moving us away from traditional approaches (that are no longer effective) and into new territory. In this first post in the series, I share my observations on broad global trends that are informing the changes in leader development.

Global Trends Informing Changes in Leader Development

INCREASING ETHICAL AWARENESS

  • Increased ethical awareness among consumers and a trend toward supporting ethical brands
  • Social media sharing discourages brands from using negative, unethical tactics
  • Growing awareness of the requirements for ethical leadership beyond laws and regulationslearning leader, leadership future, learning future,
  • General trend toward positive results in the social sciences
  • Increased focus on business metrics beyond the bottom line and on building Ethical Brand Value
  • Realization that our thoughts impact our actions and that we need to be intentional about our thinking and aware of our biases
  • Realization that our emotions play a more critical role in our ethics than previously understood

INCREASING EMPHASIS ON LEADING WITH POSITIVE VALUES

  • Growing awareness that values-based leadership transforms organizations and creates a competitive advantage
  • Changing leadership relationship puts more power with the employee, and more pressure on the leader to provide a positive work environment
  • Increasing globalization fuels expectations of cultural awareness and respect for differences
  • Increased value being placed on authenticity and higher levels of leadership development
  • Strong focus on human well-being combined with evidence that toxic leadership harms

CHANGING LEARNING LANDSCAPE

  • Learning how to handle complexity  (not just learning pre-determined key knowledge points)
  • Learning how to manage a ceaseless torrent of information
  • Learning to see connections, patterns and systems
  • Integrating ethical responsibility into all aspects of leader learning

These trends compel us to move away from a traditional knowledge-based approach to leadership development toward something more deeply transformational. Watch this blog for “5 Insights Into the Future of Leadership Development (Part 2)”! 

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

Includes how ethical expectations are increasing, and what you can do to stay ahead of the curve.

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©2016 Leading in Context LLC

How Can HR Professionals Support CSR?

It-takes-a-strong (5)

By Linda Fisher Thornton

Sarah Hood included some of my advice to HR Managers about CSR in her feature article about Corporate Social Responsibility in the March/April 2016 Edition of HR Professional Magazine. In it she explores the role of the HR professional in supporting and advancing an organization’s CSR efforts.

According to the article, The Rewards of Giving Back: Corporate Social Responsibility and the HR Function, there are specific and important actions HR Managers can take to directly support their HR Professional The Rewards of Giving Backorganization’s efforts to “do good.” Successful support requires an awareness that CSR is important for the success of multiple stakeholders.  

Read the full article here:

The Rewards of Giving Back: Corporate Social Responsibility and the HR Function by Sarah Hood, in the March/April Issue of HR Professional Magazine.

 

 

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

Includes how ethical expectations are increasing, and what you can do to stay ahead of the curve.

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Unleash the Positive Power of Ethical Leadership®

©2016 Leading in Context LLC

50 Ways To Lead For Trust (Part 2)

Give-People-Room-to-Work

By Linda Fisher Thornton

This post is the second in a series of 50 Ways to Lead For Trust. Part 1 included the first 15. Here are the next 15 things you can do to be a more trustworthy leader and to build a high level of trust in your workplace:

16. Be Morally Aware

17. Respect Boundaries

18. Be Transparent

19. Clarify Mission and Vision50-Ways-to-Lead-For-Trust

20. Clarify Values

21. Make Ethics a Priority

22. Create The Space to Talk About Difficult Issues

23. Be Calm

24. Be Thoughtful

25. Give People Room to Work, Room to Succeed and Room to Grow

26. Answer Questions Openly

27. Address The Grey Areas

28. Respect Others

29. Respect Differences

30. Stay Competent

Choose at least one of these leader actions to implement this week. Make trust building a priority!

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

A guide to how ethical expectations are increasing, and what you can do to stay ahead of the curve.
 
 
 
 
 
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Unleash the Positive Power of Ethical Leadership®
 
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“Is It Ethical?” (Decision Tool Based on the Book 7 Lenses)

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By Linda Fisher Thornton

A new ethical decision-making tool is available for readers of 7 Lenses! If you have read the book and want to take your decision-making to a higher level of complexity, visit the new 7 Lenses Tools page. You’ll find the decision-making worksheet “Is it Ethical?” based on the book.

So often decisions are made based on cost or convenience without considering the full ethical impact. This new 7 Lenses® decision-making worksheet guides you through all 7 Lenses of Ethical Leadership to get the full picture.

It’s important to think long term about our leadership impact (from 7 different perspectives). When we fully consider the impact of our choices, we can make decisions that meet our own needs and the needs of others and society.

Use this tool for informing:

  • your individual decisions
  • group decision-making conversations
  • coaching and mentoring other leaders

My hope is that “Is It Ethical?” will help you honor all 7 Lenses in your daily leadership. Leaders who are using the 7 Lenses® framework tell me that there is a startling clarity in this approach and that having this framework for understanding ethical responsibility is transforming their leadership and changing their lives in positive ways.

Please share your story with other readers – How is the 7 Lenses® framework helping you stay grounded in ethical values? How is it improving your decision making? How is it changing your daily leadership? 

 

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

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Are You Approachable?

By Linda Fisher Thornton

The pace of change is out of control in the workplace. Have any of you learned more than three new software programs this week? Have you had to deliver on a deadline in spite of being completely new to a project? Have you struggled to get the attention of colleagues when you need their input, only to find that they are too busy to make the time to meet?

Leaders, if you are struggling to deal with the pace of change, how do you think your employees feel? One of the most critical things you can do is be accessible when they need you. If they get stuck, they need to be able to ask questions. And get stuck they will. It’s inevitable.

Your work is dependent on others, and your employees are even farther from the answers than you are. They need to be able to count on your availability and support. 

As fast as we are all moving, we need to realize that we are part of a connected chain of information, processes and people. Knowing that a manager is available to help can make a critical difference to employees – not just in performance, but also in engagement and morale. 

Employees count on you to be approachable. Don’t be like the prickly cactus, daring others to approach at their own risk.

 

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Prepare Your Leaders For Ethical Leadership Future – Help Them Learn To See Through The 7 Lenses®. 

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5 Ways to Talk About Ethics (Without Being “Blah Blah Boring”)

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By Linda Fisher Thornton

We owe it to our employees to make ethics real. People learning ethics are often given “blah blah boring” material (and then expected to remember and apply it). I believe that this is not just a mistake, it’s a crime! Why? Because ethics is anything but boring. Ethics is really interesting stuff when you dive into its complexities.

Today I’m sharing 5 ways to talk about ethics without being “blah blah boring.” Feel free to use these as conversation starters with your teams, and let me know if they make your conversations more meaningful.

1. Ethics is human

Ethics is inherently human. It focuses on how broadly we consider our impact on others and honor their well-being. And “others” doesn’t just include our coworkers and customers. We have an ethical responsibility to many “others, ” even some who we may never meet.

How can we bring ethics to life in our conversations as a human responsibility – a responsibility to do good and avoid harm for an ever-broadening array of “others?”

2. Ethics is positive

Ethics is not just laws, regulations or ethics codes. Those are simply safety nets to keep us on the positive (and legal) side of ethics. Ethics is really about high level positive values like respect and care, service and sustainability.

How can we stop fixating on the safety nets, and start talking more about the positive values?

3. Ethics is multidimensional

There are hundreds of different terms used to describe ethics, and many angles from which to approach it. There’s personal ethics (integrity and character), interpersonal ethics (respect and care), environmental ethics (respect for life and sustainability) and societal ethics (supporting communities and the greater good). Add professional ethics (codes for each profession) and organizational ethical culture to the mix too.

How can we talk about the dimensions of what really matters in ethics instead of giving people oversimplified statements like “always do the right thing?”

4. Ethics is a system

Not only is ethics multidimensional, it’s also systemic. Building an ethical culture requires the alignment of many different aspects of ethics including expectations, communication and full accountability.

How can we help our leaders learn how to build an ethical high-trust culture where people can do their best work?

5. Ethics is a learning journey

Not only are we all human, striving to meet increasing ethics expectations as part of an organizational system, we’re also at different stages in our ethical development. We’re all learning. The very human challenges are for us to learn fast enough to keep up, and to aim high enough to act on values.

How can we bring ethics to life by talking about it as an ongoing learning journey toward positive values, rather than as a training event, a problem or a set of rules?

Boring ethics content will not get your organization where it needs to go. It may put people to sleep, or cause them to “check out” in future ethics conversations. Don’t settle for weak, oversimplified or vague messages as the scaffolding for your organization’s ethics. People need clear messages that are relevant and that help them deal with complexity. There’s too much at stake to rely on “blah blah boring.”

 

Follow the Leading in Context Blog for weekly posts that help you Unleash the Positive Power of Ethical Leadership™ 

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For more, see 7 Lenses (foreword by Stephen M. R. Covey) and the related 21 Question Assessment: How Current is My Message About Ethics?

7 Lenses is a Bronze Axiom Business Book Award Winner in Business Ethics41cEVx-Tu4L._SY344_BO1,204,203,200_
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