It’s All About The Trust

Trust is pivotal because it is the basis of every human relationship, every transaction, and every market.”

Dennis Nally, The Trust Agenda, Strategy & Business, PwC Strategy& Inc. Summer 2014

By Linda Fisher Thornton

Monday I received the wonderful news that I was in the Trust Across America-Trust Around the World 2015 Top 100 Thought Leaders in Trust. I consider this a great honor because trust is critical to successful business. Trust improves communication, culture, performance, engagement and results.

Today I’m sharing some inspiring quotes from recent trust reports about why “it’s all about the trust” – why trust has such broad importance and impact in work relationships and organizations:

“Gaining trust from society at large also requires understanding what value means to a wider range of stakeholders than many companies are used to—including not just shareholders, but customers, employees, local community members, government officials, and others.”

Dennis Nally, The Trust Agenda, Strategy & Business, PwC Strategy& Inc. Summer 2014

 “Well-being promotes the greater business good and what’s good for the individual is good for the organization and its customers. Because of this, an organization needs to think about the work experience from their employees’ point of view and consider whether policies, structures and workplace culture are adding to their well-being or detracting from it.”

Justin Heifitz, Gallup Business Journal, December 15, 2014

 

“80 percent of respondents said that they chose to buy a particular product or servicebecause they trusted the company behind it. Sixty-three percent said they refused to purchase a product or service because they distrusted a particular company.”

Edelman Trust Barometer 2015, Executive Summary

 

“By focusing on building trust, companies can develop a compelling identity, one that sets them apart from competitors—assuming that they have the intent to deliver and the capabilities to do so.”

Dennis Nally, The Trust Agenda, Strategy & Business, PwC Strategy& Inc. Summer 2014

 

“For their part, senior leaders need to invest in systems, rewards, and habits that make it easy for managers faced with complexity and constant change to make solid commitments, connect the dots with other groups, and remember their promises. This is how thriving businesses create an upward spiral of trust and strong results.”

Elizabeth Doty, Does Your Company Keep Its Promises? strategy+business, July 18, 2014

In every dimensions of success, from employee engagement to stakeholder confidence to customer retention, building successful organizations really is all about the trust.

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7 Lenses (Foreword by Stephen M. R. Covey) is a practical roadmap for learning the kind of proactive ethical leadership that builds lasting trust.

 
7 Lenses is a Bronze Axiom Business Book Award Winner in Business Ethics  2014 Axiom Business Book Award Winner 
About 7 Lenses
 
 
@leadingincontxt  @7Lenses  
 
LeadinginContext.com
 
Unleash the Positive Power of Ethical Leadership™    
 
 
 
             
 
 
 
 
© 2015 Leading in Context LLC
 

Imagining The Future Of Leadership

 

By Linda Fisher Thornton

Learning At 2,400 Tweets Per Hour

I was very fortunate to have the opportunity to co-host the live #LeadWithGiants Tweetchat with @DanVForbes on January 19, 2015. The topic was “The Future of Leadership,” and the live chat trended on Twitter at about 2,400 Tweets per hour.

Many thanks to the #LeadWithGiants community members who participated in the discussion. Please note that I considered quoting individual Tweets, but there were so many good ones that I couldn’t narrow down which ones to feature! A link to the Tweetchat recap is provided below. Feel free to comment with more of your favorite insights from the conversation. 

During the Tweetchat, inspiring global voices weighed in on big questions, including these:

  • What will the future of leadership be like?
  • What is the best case scenario for the future of leadership?
  • How will we individually and collectively reach that best case scenario?

Envisioning Leadership Future

Here are some of the predictive insights shared during the discussion:

1. The future of leadership is globally collaborative and inclusive – communication, relationships and trust will be crucial.

2. Inspiring others through our leadership will not be about our words, it will be about our actions.

3. We will need to continually learn, stretch beyond our comfort zones, tackle complexity and adapt to rapid global change.

4. We will need to carefully balance our use of technology with maintaining human connections.

5. We must dig deeper and aim higher, taking daily steps to become the leader needed in a globally connected society.

6. We can take actions every day, no matter how small, to add value to the lives and work of others.

7. We must stand up for what is right, even when that perspective is unpopular.

8. Old rules will not apply and old mindsets will have to go.

9. We will need to deeply engage others in working toward shared goals, and develop them to be ready for future roles.

10. It will help to align ourselves with others who share this journey and provide positive support.

11. Without self-awareness, we will not succeed…

A Best Case Scenario

I believe that this is a possible best case scenario for the future of leadership:

When we say “leadership,” that term will include ethical responsibilities along with opportunities and benefits. “Leading” will be a positive term that will imply leading in the way that we want others to go, leading ethically, and leading in the way that creates a better future. With a clear picture of what responsible leadership looks like, unethical leadership will not be tolerated and will be less common. 

People who aspire to lead others will be drawn to the role by the opportunity to bring out the best in others (individually and collectively). 

Let’s actively create this best case scenario for the future of leadership through the choices we make today.

About the Tweetchat

A recap of “The Future of Leadership” #LeadWithGiants chat is here. Dan V. Forbes hosts #LeadWithGiants Mondays, 7 pm ET. 

My Journey: On April 1, 2010, I said the words ” I will never go on Twitter.” Later that same day, I started Tweeting. Read the story in my post “Leaders and Social Media: 5 Reasons to Engage.”

 

Unleash the Positive Power of Ethical Leadership™                  

FisherThorntonLinda_07_What_Is_Ethical_Leadership-522
 
 
@leadingincontxt  @7Lenses
LeadinginContext.com
 
 
  7 Lenses is a Bronze Axiom Business Book Award Winner in Business Ethics41cEVx-Tu4L._SY344_BO1,204,203,200_
  2014 Axiom Business Book Award Winner 
  About 7 Lenses
 
 
© 2015 Leading in Context LLC

 

 

 

 

5 Elements of a (Proactive) Ethical Workplace

By Linda Fisher Thornton

Last week I wrote about how to prepare for leadership future by staying centered in ethical values. Grounding our work in values is critically important but it’s not enough. There’s much more to being ready for the future of leadership than just staying aligned with positive values. This week I’m sharing a graphic about 5 other variables that need to be in place to build a positive ethical culturethe proper time orientation, focus, response, level and complexity.

5 Elements of the Ethical Workplace REV

7LensesStanding

 

We believe that ethics, integrity and trust are critical to our success.

…But what are we doing to clarify them, to anchor our work to them, to teach our organizations how to apply them?

…Are we doing enough?

 Linda Fisher Thornton Named to Top 100 Thought Leaders in Trustworthy Business Behavior 2013

Top 100 Thought Leaders in Trustworthy Business For 2013 and 2014

7 Lenses™ Workshops Engage Leaders in Learning:

  • What it really means to lead with “integrity”
  • How to center daily work in ethical values
  • What is means to be morally aware and ethically competent
  • How to lead in ways that bring out the best in others
  • How to use clear ethical thinking and decision-making
  • How to build lasting trust
  • How doing all of the above transforms organizational results

“thought-provoking”       “fresh”         “powerful”        “relevant”

Ethics is not supposed to be boring. Bring it to life with a 7 Lenses™ Workshop or Webinar!

Scheduling Now for 2015:  Info@LeadinginContext.com

7 Lenses is a Bronze Axiom Business Book Award Winner in Business Ethics

2014  Bronze Axiom Business Book Award Winner 
About 7 Lenses
 
@leadingincontxt  @7Lenses  
 
© 2014 Leading in Context LLC 

 

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