When solving a difficult problem, it's easy to get carried away and begin attacking people instead of the problem. When we attack issues, we are more respectful. When we attack people, our thinking narrows.
Systems Are Not Linear When solving complex business problems, it helps to remember that systems (including organizations) are not linear. Thinking of them as linear leads to easier one-dimensional decisions but ignores these things that we know about systems: systems are dynamic systems are adaptive systems have complex contexts (they connect with many other systems) Unintended Consequences of Linear Problem-Solving