8 Posts (And a Trend Report) On Global Thinking

thinkglobal

By Linda Fisher Thornton

As leaders, we do not operate in isolation. We are part of a busy global marketplace with a global economy and global communication. Because we are part of a larger global community, we need to think carefully about how our choices impact that broader community. Just as a butterfly flapping its wing in one side of the world impacts the weather on the other side, small decisions we make as leaders have ripple effects on the global economy and on the well-being of individuals, environments and societies.

This week, I decided to corral a collection of posts that help us understand ethical leadership in a global context. Ethical leaders think about their responsibilities on a global scale. Using global thinking helps us succeed in a connected economy and a global society. As you read these posts about global thinking in leadership, consider how using global thinking could transform your organization’s leadership.

8 Posts on Global Thinking

Here are 8 Leading in Context® Blog posts (and a trend report) that will help you get into the global leadership mindset:

  1. Redefining Ethical Leadership in a Global Society illustrates how our level of connected information illuminates global ethical issues.
  2. Developing Globally Responsible Leaders describes the thinking process of a globally responsible leader.
  3. Twitter Helps Leaders Think Global discusses how embracing social media helps us build a global mindset.
  4. Collaborative Leadership in a Global Society describes what collaborative leaders do.
  5. Ethical Leadership and…a Global Society explores ethical leadership trends in a global context.
  6. Global Ethics and Integrity Benchmarks describe the ethical qualities that customers, suppliers, partners and job-seekers will be looking for in your organization.
  7. C-Suite Leaders: Are You Using the Global Principles of Responsible Business? provides information about the Caux Roundtable Principles for Responsible Business.
  8. Shared Ethical Values: Global Consensus? explores whether or not there are universally shared global values.

And a Global Trend Report

You may also find Global Trends for 2013: A Top Ten for Business Leaders (Economist.com) to be an interesting read.

“Thinking global” is:

  • a critical ability for the leader of the future
  • a way to understand our leadership responsibilities on a global scale
  • a way to make ethical choices that work in a global society.

Global thinking is emerging as a critical ability that the leader of the future must have. Are we ready?

Linda Fisher Thornton is CEO of Leading in Context LLC, a leadership development consulting firm helping business leaders lead responsibly in a complex world.  Linda was recently named one of the 2013 Top 100 Thought Leaders in Trustworthy Business Behavior by Trust Across America.

How to Use the Leading in Context® Website

© 2013 Leading in Context LLC. All rights reserved.

When is a Decision an Ethical One?

When is a Decision an Ethical One?By Linda Fisher Thornton

As we make leadership decisions, do we actively think about which ones are “ethical” decisions? Do we recognize the “ethical” decisions easily? Complying with laws and ethics codes clearly has ethical implications. But what about day-to-day decisions like these?

  1. “Who should we promote to a leadership position?
  2. “What kind of paper should we buy?”
  3. Which suppliers should we choose?”

These questions may seem routine, but they also have ethical implications. Let’s look at some of the ethical issues that we need to pay attention to when making these three decisions:

1. ”Who should we promote to a leadership position?”  What are some of the ethical issues that we need to consider?

  • We should only reward ethical behavior during the promotion process.
  • We should only promote ethical employees to leadership positions, so that they can model the behavior that we want employees to use.
  • We should choose someone to promote who knows how to balance the needs of multiple stakeholders.
  • We should promote someone who uses respectful interpersonal behavior and knows how to build trust, so that they can help us build an ethical culture.

2. ”What kind of paper should we buy?”  What are some of the ethical issues that we need to consider?

  • Should we buy recycled or partly recycled paper to reduce our environmental impact?
  • If we don’t use recycled paper, is the paper we choose sustainably harvested?
  • How does our choice need to support the sustainability goals of our organization?

3. “Which supplier should we choose?”  What are some of the ethical issues that we need to consider?

  • Does each supplier that we are considering use fair labor and honor human rights?
  • Does each supplier that we are considering use sustainable business practices and minimize environmental impact?
  • Does each supplier that we are considering demonstrate transparency about leadership practices?

The ethical issues listed above are only a sampling of the kinds of ethical issues involved in making these three decisions. Choosing suppliers, for example, requires checking reputation in more areas than just the ones mentioned here.

Ethical leadership in a global society incorporates so many broad elements of responsibility that most of our decisions will touch at least one of them. “Ethical” isn’t just a kind of decision-making. It is the way we need to think about all of our choices,  today and every day.

Linda Fisher Thornton is CEO of Leading in Context LLC, a leadership development consulting firm helping business leaders lead responsibly in a complex world.  Linda was recently named one of the 2013 Top 100 Thought Leaders in Trustworthy Business Behavior by Trust Across America.

How to Use the Leading in Context® Website

© 2013 Leading in Context LLC. All rights reserved.

“Dial it Back” (Over-Solving Problems Can Be Unethical)

Dial it Back

By Linda Fisher Thornton

Sometimes out of fear, convenience or profit, leaders use a solution that goes way beyond what is necessary to solve the problem or meet the need. There are broad ethical implications of over solving problems, and this post explores some of them.

When we choose a solution that is more extreme than necessary, we may cause negative unintended consequences. And the more extreme that solution is, the more extreme the consequences may be. See Overuse of Antibiotics: Antibiotic Hand Soap is Part of the Problem for a current example. In this example, the consumer may feel “safe” using antibacterial soap to kill germs. The problem is that over time, using antibiotic hand soap actually worsens the problem it is trying to resolve.

Possible Unintended Consequences of Over-Solving Problems

When we over-solve problems, we may be thinking only short-term. In the antibiotic hand soap example, when a customer washes her hands at the kitchen sink, the soap kills germs (short-term). Long-term, though, that choice can make the problem worse through  a “rebound effect,” and risk human health by putting a steady stream of antibiotics into our water supply.

Using Systems Thinking to Anticipate Unintended Consequences

It may sound like common sense to use the solution that causes the least harm and still solves the problem. But consider how different that choice seems when an extreme solution that would cause unintended consequences is 50 times more profitable.

Using systems thinking helps us think beyond profitability and helps us prevent the kind of narrow, short-term thinking that leads to unethical choices. When we think in systems, the variables of time, interdependence and connectedness are “built in.”

“Systems thinking can be thought of as a language for communicating about complexities and interdependencies.”

“An inherent assumption of the systems thinking worldview is that problems are internally generated—we often create our own “worst nightmares.”

Michael Goodman, Systems Thinking as a Language, Pegasus Systems Thinker online at appliedsystemsthinking.com

As leaders, we need to be mindful of the need to “dial it back” to the least harmful solution that solves the problem, and to choose sensible solutions based on much more than profitability.

These related posts illustrate why we need to use ethical thinking: 

5 Unintended Consequences of Linear Problem Solving      Precautionary Principle: Profiting With Care

10 Reasons to Embrace Complexity      Ethical Leadership Context

These websites provide free tools and articles for thinking through complex problems:

powerful-problem-solving.com        mindtools.com       pegasuscom.com        appliedsystemsthinking.com

Questions for Reflection:

1. Where in our work are we using a solution that is much more extreme than necessary?

2. What are the potential unintended consequences of that choice?

3. How can we dial it back to a solution that better fits the problem and minimizes unintended consequences?

© 2013 Leading in Context LLC

Linda Fisher Thornton is CEO of Leading in Context LLC, a leadership development consulting firm, and was recently named one of the 2013 Top 100 Thought Leaders in Trustworthy Business Behavior. Her mission is to clarify what it means to lead responsibly in a complex world.

What Variables Impact How Freely We Extend Trust?

Variables of Trust

By Linda Fisher Thornton

The recent post Should Trust Be Freely Offered or Conditionally Earned? generated lively discussions in LinkedIn Groups about extending trust when we meet someone new. It was clear from reading the discussions that trust has many different dimensions.

Readers shared how they perceived trust – some saw it as an emotion, some saw it as a relationship, others described it as a mindset. They took the discussion beyond the original question and explored how we extend trust to others based on many variables.

Here is a partial list of the variables that impact how freely we extend trust, based on reader comments. What would you add?

Variables That Impact How Freely We Extend Trust

  1. Our Openness to Learning
  2. Our Past Experiences, Stereotypes and Misinformation (What We Believe is True)
  3. The Other Person’s Reliability and Morality Based on Our Experience With Them
  4. The Level of Our Relationship With the Other Person
  5. Our Perception (Glass Half Full or Half Empty) and Approach to Life
  6. Whether or Not We Share Values or Common Goals With the Other Person
  7. The Perceived Level of Risk in the Situation (and Our Level of Fear)
  8. Our Expectations About How Trustworthy the Person Will Be
  9. How Much the Other Person Has Extended Trust to Us
  10. How Clear the Communication is Between Us
  11. Our Perception of How Capable the Other Person Is
  12. Our Perception of the Other Person’s Motives
  13. The Other Person’s Behavior

In spite of how many variables readers mentioned that impact how freely we extend trust, the majority felt strongly that it is still good to freely extend trust. Below are some of the reasons they named for freely extending trust when we meet someone new.

Reasons Why We Should Extend Trust Freely 

  • Most people are honorable
  • Extending trust is leading by example, showing the other person the way we would like to be trusted
  • Our lives will be unhappy if we mistrust everyone
  • As we trust others, they are more likely to trust us back

Special thanks to the many readers who posted insightful comments in response to the original post. I’ll leave you with this quote:

“Someone who thinks the world is always cheating him is right. He is missing that wonderful feeling of trust in someone or something.” – Eric Hoffer

Linda Fisher Thornton is CEO of Leading in Context LLC, a leadership development consulting firm, and was recently named one of the 2013 Top 100 Thought Leaders in Trustworthy Business Behavior. Her mission is to clarify what it means to lead responsibly in a complex world.

© 2013 Leading in Context LLC

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13 Leadership Temptations (to Conquer in 2013)

10 Temptations

By Linda Fisher Thornton

13 Leadership Temptations To Conquer In 2013

We’re starting a new year, with fresh possibilities, and it is a good time to think about our leadership values. What do we believe? How do we treat others? What matters to us? Can people determine our values just by watching how we treat people?

As we think about how we want to lead this year, we need to recognize that it is tempting to make easy short-term decisions that end up having ethical consequences in the long run.  Sometimes those seemingly easy decisions are “easy” because

  • we have oversimplified them
  • we have only considered how our choice benefits us and have failed to consider its impact on others, or
  • we have ignored important ethical factors.

The 13 leadership temptations below are very real and we have all faced them. As leaders, it is our job to carefully resist them. To do that, we first have to admit that they exist and that they challenge us, and then we must decide to take positive actions.

We all have the capacity to do good and to do harm. Let’s resolve to do good and to resist these 13 Leadership Temptations in the New Year.

Resolve to Conquer These 13 Leadership Temptations in the New Year

  1. The temptation to think that “ethics” is just about words and not about our choices
  2. The temptation to attack people instead of attacking problems
  3. The temptation to choose “quick fix” solutions that do more harm than good in the long run
  4. The temptation to judge others, and to think that differences are a threat
  5. The temptation to treat others with disrespect
  6. The temptation to avoid change when we really need to adapt
  7. The temptation to think that rules and laws are for other people, not us
  8. The temptation to profit at the expense of others
  9. The temptation to blame other people instead of examining our role and taking responsibility
  10. The temptation to treat employees as commodities rather than as human beings 
  11. The temptation to ignore feedback that we don’t like
  12. The temptation to only read that which confirms what we already believe
  13. The temptation to do anything that sets a bad moral example for others

Author’s Note: This post was inspired by British ethicist Mary Warnock in her speech about scandals in the British Parliament, shared on Vimeo by The School of Life. 

Linda Fisher Thornton is Adjunct Assistant Professor of Leadership for the University of Richmond School of Professional and Continuing Studies. She is also CEO/Owner of Leading in Context LLC, a leadership development consulting firm helping business leaders lead responsibly in a complex world.  

How to Use the Leading in Context® Website

© 2013 Leading in Context LLC. All rights reserved.

100 Trends to Watch For 2013

100 Trends to Watch for 2013By Linda Fisher Thornton

100 Trends to Watch For 2013

As we head into 2013, the trend reports at the links below will give you a “business leader’s preview” of what to expect in sectors that range from consumer trends,  human resources, leadership and marketing to color, food, and technology. Enjoy!

10 Crucial Consumer Trends for 2013, Trendwatching.com

Our 10 Trends for 2013 in 2 Minutes, JWT Intelliegence, JWTIntelligence.com

7 Hot Trends in Social Media Marketing, Mashable.com

Four Trends for the Future of Leadership Development, CCL, LeadingEffectively.com

Social Media Marketing Trends Collection, Priit Kallas, Dreamgrow.com

Challenges Facing HR Over the Next Ten Years, Society for Human Resource Management, shrm.org

The New Consumer Agenda, 2013-2015, Peter Fisk, Slideshare.net

The Future of HR, Tom Haak, Scoop.it

Global Trends for 2013: A top 10 for business leaders, Thomas Malnight and Tracey Keys, TheEconomist.com

Top 10 Food Trends for 2013, Phil Lempert, SupermarketGuru.com

Hot Restaurant Menu Trends For 2013, Lisa Jennings, nrn.com

Gartners Top IT Predictions for 2011-2015, CIOInsight.com

Can You Spot These 13 Sustainability Trends For 2013?, Julie Urlaub, Taigacompany.com/Blog

November 2012 TrendBriefing: PRESUMERS, trendwatching.com

5 Digital Trends Shaping the Consumer Experience, Macala Wright, Mashable.com

Color Trends 2013, BenjaminMoore.com

Global Trends 2015: A Dialogue About the Future With Non-Government Experts, Federation of American Scientists, fas.org

Glimpse The Future of Work: Future Work Skills 2020, Apollo Research Institute, ApolloResearchInstitute.com

Global Trends 2025: A Transformed World, US Director of National Intelligence, dni.gov

If you want even more information, visit the Leading in Context Strategic Leadership and Leadership Trends pages on Pinterest for trends related to leadership and leadership development.

♦ About the Author    Linda Fisher Thornton is CEO/Owner of Leading in Context, a consulting firm that also publishes leadership development modules, graphics, case studies, discussion guides and videos. Her mission is to clarify what it means to lead ethically in a complex world. Visit LeadinginContext.com/About for more information about Linda, her background and her mission. Linda is also an Adjunct Assistant Professor teaching Leadership for the University of Richmond School of Professional and Continuing Studies.

Her most recent publication is a Leading in Context™ Video called “The Evolving Leadership Context: Respectful Workplaces” which is downloadable at the LeadinginContext.com/Store.

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10 Thinking Traps (That Ethical Leaders Avoid)

Avoid These 10 Thinking Traps

What are some of the thinking traps that we fall into as leaders? I’m not referring to “correlation versus causation” and other logical reasoning problems. There are some common ways of thinking about business leadership that cripple our effectiveness and undermine our ethics. These misconceptions should have important names that reflect the wide swath of negative impact that they cause in organizations.

Here are 10 types of flawed leadership thinking that I have seen, with my own tongue-in-cheek descriptive names for them…

The message? Ethical leaders avoid these 10 types of flawed thinking.

Which one of these is your favorite? My favorite is #10.

Linda Fisher Thornton is Adjunct Assistant Professor of Leadership for the University of Richmond School of Professional and Continuing Studies. She is also CEO/Owner of Leading in Context LLC, a leadership development consulting firm helping business leaders lead responsibly in a complex world.  

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© 2012, Leading in Context LLC. All rights reserved.

“Ethics” Means Acting Beyond Self-Interest

By Linda Fisher Thornton

“Ethics” Means Acting Beyond Self-Interest

Ethics is fundamentally about acting beyond our own self-interests. Can we be ethical without considering others and acting in ways that benefit them? Here are some interesting questions and quotes on the subject.

As you read, think about the business leader’s responsibility to act beyond the interests of the business and beyond personal gain.

Questions About Ethics, Ego and Acting Out of Concern for Others

1. Is ethics moving beyond the ego to show concern for others?

“While egoism may be a strong motivator of human behavior, ethics traditionally assumes that human beings are also capable of acting from a concern for others that is not derived from a concern for their own welfare.”

“The moral point of view goes beyond self-interest to a standpoint that takes everyone’s interests into account. Ethics, then, assumes that self interest is not the basis for all human behavior, although some philosophers, e.g., Hobbes, have tried to base ethics on self-interest. Their efforts, however, have not been widely accepted.”

Andre and Velasquez, Unmasking the Motives of the Good Samaritan, Ethics and Self-Interest, Santa Clara University

2. Can we define ethics based on reason, when reason doesn’t involve others?

“Justice can’t be determined by examining a single case, since the advantage to society of a rule of justice depends on how it works in general under the circumstances in which it is introduced.”

“Thus the views of the moral rationalists on the role of reason in ethics, even if they can be made coherent, are false.”

David Hume, Stanford.edu, quoting from Hume’s autobiographical essay, “My Own Life”

3. If we serve others now, will we benefit long-term?

“Enlightened self-interest is a philosophy in ethics which states that persons who act to further the interests of others (or the interests of the group or groups to which they belong), ultimately serve their own self-interest.[1][2][3]   It has often been simply expressed by the belief that an individual, group, or even a commercial entity will “do well by doing good”.[4][5][6]“

“Enlightened self-interest also has implications for long-term benefits as opposed to short-term benefits to oneself.[7] When an individual pursues enlightened self-interest that person may sacrifice short-term interests to maximize long-term interests. This is a form of deferred gratification.”

Enlightened Self-Interest, Wikipedia.com

4. Are we at our best when we consider others?

“The motives which lie behind our behaviors are often mixed and complex. But studies such as these are among the challenges to the long held view that even at our best, we are only out for ourselves. Rather, at our best, we may only be out for others.”

Andre and Velasquez, Unmasking the Motives of the Good Samaritan, Ethics and Self-Interest, Santa Clara University

5. What, then, is ethical behavior?

“In some ways, putting the greater good before your own can be thought of as the definition of ethical leadership, since it underlies so many of the other components.”“Ethical behavior reflects a value system that grows out of a coherent view of the world, based on equity, justice, the needs and rights of others as well as oneself, a sense of obligation to others and to the society, and the legitimate needs and standards of the society.”

The Community Toolbox, University of Kansas, ku.edu

What does all of this mean for leaders?

We are all responsible for acting beyond our own self-interests. In this age of ‘infotainment’ and information overload, we have to know ourselves, know our responsibility to others, and choose to act beyond self-interest and short-term gain.

About The Author:

Linda Fisher Thornton is CEO/Owner of Leading in Context, a leadership development firm that helps clarify what it means to lead ethically in a global society. Leading in Context®Publications help you develop leaders who understand ethical thinking and behavior as defined by global leadership, business and human rights guidelines. For more information, contact Linda at Linda@LeadinginContext.com.

 
Start Conversations About What “Respect” Looks Like  Using This Ethical Interpersonal Behavior  Graphic   
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What Does Ethical Consumerism Mean for Business?

by Linda Fisher Thornton

What is Ethical Consumerism?

Ethical consumerism means that more customers are choosing to purchase goods that are ethically sourced, ethically made and ethically distributed. In her article “Ethical Consumerism and Conservatism: Hand in Glove” in the Heinz Journal, Jacqueline Payne describes the ethical consumer this way:

“An ethical consumer is someone who buys things that are produced ethically. Depending on the context, ethical production may mean producing something that is recycled, using labor that is produced in facilities without the use of slavery and child labor, or processing food that is raised organic or free range. If you buy one of these products, you could be an ethical consumer and not even know it… or you may not be one. However, the whole point of the ethical consumerism movement is that you ‘know’ what you are buying and that you buy things that are produced ethically because not ‘knowing’ leads to abuse and exploitation.”

Jacqueline Payne, “Ethical Consumerism and Conservatism: Hand in Glove,” The Heinz Journal, Carnegie Mellon University

What Do Ethical Consumers Want?

Consumers are increasingly purchasing ethically sourced and prepared foods. In Top 10 Global Food Trends, Fiona Haynes, lowfatcooking.about.com, says that “More people want to eat eggs, meat or chicken that was raised or killed humanely or to know that the people who grew the coffee they buy were fairly paid.”

In “Ethical Consumerism and the Purchase of Human Rights Clothes” Human Rights Support describes the increasing consumer demand for ethically produced clothing:

An industry that is seeing a push for high-quality products that are produced in a way that supports human rights is the clothing industry. Consumers are demanding human rights clothes and looking for ways to purchase them.

“Ethical Consumerism and the Purchase of Human Rights Clothes”, Human Rights Support, cdhrsupport.com

Trendwatching.com’s 12 Crucial Consumer Trends for 2012 decribes an “eco-cycology” trend in which “Brands will increasingly take back all of their products for recycling (sometimes forced by new legislation), and recycle them responsibly and innovatively.” According to Trendwatching.com, “trading in is the new buying.”

In “Top Trends for 2012: Purity, Authenticity and Sustainability Lead the Way” Innova Marketing describes the customer demand for pure products, and points out that in a customer’s mind, “sustainability is a given.”

According to GlobeScan.com, even consumers in developing companies see the value of the new “green economy” where doing business sustainably is the norm:

GlobeScan’s and SustainAbility‘s most recent survey of global consumers, conducted in collaboration with National Geographic, shows that those in emerging economies are even more likely than their developed-world peers to reject the notion that environmental responsibility and economic prosperity are mutually exclusive.

The survey among consumers across 17 countries asked them to say whether they thought a Green Economy would be more or less effective than today’s economy in addressing a range of environmental and social challenges—and found that, globally, consumers thought a Green Economy would be more effective in all areas except for the creation of low-paying jobs.

Developing World Consumers More Upbeat About Economic Impact of a Green Economy, GlobeScan.com

How Should Businesses Respond?

Ethical consumers want much more than a good product for a good price. They also look for these things in a company, brand or product:

  • Natural, Pure Ingredients
  • Ethical Sourcing, Production and Distribution
  • Clear Information About Nutrition
  • Transparency
  • Fair Labor
  • Honoring Human Rights
  • Protecting Human Health
  • Respecting the Environment
  • Sustainability
  • Ethical Marketing and Advertising
  • Renewable/Recyclable Packaging
  • Giving Back to the Community and Society

Businesses need to carefully examine how well they are meeting the evolving ethical expectations of consumers. They will be simultaneously responding to ethical consumerism trends and figuring out ”how to remain profitable yet sustainable in a flat economy.” (Experts Split on Whether Growth and Sustainable Consumption Compatible, GlobalScan.com)

How far ahead or behind is your company in responding to today’s ethical consumer? Use the questions below to explore how ethical consumerism will impact the way you do business in the next 5 years.

Questions for Discussion:

1. How might the ethical consumerism trend affect our business in the next 1-5 years?

2. What will we need to change to keep up with what ethical consumers expect?

3. How will responding to these trends help our business and our customers?

Resources:

8 Reasons Why You Should Take Ethical Consumption More Seriously, TomorrowToday.uk.com

Ethical Consumer: From Margin to Mainstream, EthicalConsumer.org

12 Crucial Consumer Trends for 2012, Trendwatching.com

About The Author: Linda Fisher Thornton is CEO/Owner of Leading in Context, a leadership development firm providing leadership consulting and learning publications that address complex ethical issues. She is also an Adjunct Assistant Professor teaching Leadership for the University of Richmond School of Professional and Continuing Studies.

Current Leading in Context® Publications:

“Ethical Implications of How Leaders Perceive ‘Different’”  Training Module
“Ethical Interpersonal Behavior”  Graphic
“The Evolving Leadership Context: Respectful Workplaces”  Video
Testimonials - Learn about the Leading in Context difference from satisfied customers, readers and fans!

Failure is Part of Innovation

By Linda Fisher Thornton

To Innovate, Rethink the Blueprint

If we just try to make something better using the design blueprint that we’ve always used, it is very difficult to innovate. Using the blueprint we have used in the past ties us to the assumptions and limitations of that blueprint.

Rebuild the Basic Design

Using our existing infrastructure, plan, model, specs or blueprint will keep us locked into the assumptions that we used to create them. In order to freshen our approach, we need to look broadly at consumer and business trends, and build a new set of assumptions.

Once we have reframed our assumptions, we can craft something completely different. Reframing our assumptions helps us do more than just make a newer version of the old product.

See Failure as a Necessary Step

Benjamin Franklin said “Do not fear mistakes. You will know failure. Continue to reach out.”  Henry Ford spoke from experience when he said, “Failure is simply the opportunity to begin again, this time more intelligently.”

A culture that deals well with failure helps fuel innovation. When we create a new blueprint based on a new set of assumptions, it is likely that there will be some failures before a final product is ready for market.

“Failure is a necessary part of the innovation process because from failure comes learning, iteration, adaptation, and the building of new conceptual and physical models through an iterative learning process. Almost all innovations are the result of prior learning from failures.”

Edward D. Hess, Darden Graduate School of Business, in Creating an Innovative Culture: Accepting Failure as Necessary, Forbes, June 20, 2012

Seeing failure as a necessary learning step creates the kind of culture where talented, creative people can do their best work.

“Leaders who see failure as a necessary part of trying new things will encourage innovation and engage creative employees. Instead of firing or blaming when people make mistakes, we can put them up on an ‘innovation learning’ board as a necessary learning step in the process of innovating.”

Valeria Moltoni in Innovation and Failure, Fast Company Expert Blog Post.

Embrace Uncertainty and Possibility

To lead for innovation, we need to become comfortable not having the “right” answers, and instead think about possibilities. In innovation, uncertainty is not uncomfortable – it gives us the space to recreate what we do.

When we rebuild assumptions we can create better solutions that meet multiple needs or solve multiple problems.

“Innovative thinking is not reliant on past experience or known facts. It imagines a desired future state
and figures out how to get there. It is intuitive and open to possibility. Rather than identifying right
answers or wrong answers, the goal is to find a better way and explore multiple possibilities. Ambiguity
is an advantage, not a problem. It allows us to ask, ‘what if?’”

David Horth, Center for Creative Leadership and Dan Buchner, Continuum, Innovation Leadership: How to Use Innovation to Lead Effectively, Work Collaboratively and Drive Results, 2009, ccl.org

Think about how well you support possibility thinking and innovation as you answer the questions below.

Questions for Discussion:

1. Do we accept failure as a necessary part of learning or do we punish people who try new things and make mistakes?

2. Where do we need to rethink our assumptions about how we do our work or how we design our product?

3. What is it about our existing blueprint that isn’t working any more? How will we rethink it to bring it up to date?

Linda Fisher Thornton is CEO and Owner of Leading in Context LLC, a leadership development consulting firm. She also teaches “Strategic Thinking for Leaders” and “Leadership, Conflict Management and Group Dynamics” as Adjunct Assistant Professor of Leadership for the University of Richmond School of Professional and Continuing Studies.

A Guide to Finding What You Need: How to Use the Leading in Context® Website

You are invited to access the full benefits that Leading in Context provides to customers and subscribers:

  • Access selected publications via Slideshare
  • Develop ethical leaders using materials purchased from the  Store
  • Participate via twitter @leadingincontxt
  • Connect via the Leading in Context Facebook Page
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Civility is an Ethical Issue

by Linda Fisher Thornton

Civility is Part of  Ethical Behavior

The Merriam-Webster Learner’s Dictionary defines civility as “polite, reasonable, and respectful behavior.” These behaviors are the ones we use when we treat others with care.

According to Michael Brannigan, The Pfaff Endowed Chair in Ethics and Moral Values at the College of St. Rose in Albany, NY., “Ethics deals fundamentally with how we treat each other on a daily basis. Indeed, our small acts of civility and incivility constitute the heart of morality.”

Responsible leaders know that civility is the minimum standard for how we should treat others. As members of a society, we are expected to behave in ways that allow others to pursue their life’s work and to contribute fully to that society.

Civility is at the Core of Ethical Leadership

Treating others with respect and care is an important part of being a good citizen, and it is a “load-bearing beam” that provides a foundation for ethical leadership.
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According to Wikipedia‘s definition, “Ethical leadership is leadership that is involved in leading in a manner that respects the rights and dignity of others.” (Trevino, Brown and Hartman, 2003)
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In their article, “The Moral Foundations of Ethical Leadership” in the Journal of Values Based Leadership,  Joseph P. Hester and Don R. Killian conclude that:

Civility has in the past been on the sidelines of ethical discussions, and we can agree that its role has been neglected. As we have incorporated strands of insights from moral theorists and sociologists, we agreed that civility ― this unfocused value ― can no longer be ignored. We can’t speak about ethics and moral behaviors without talking about community, issues of morality exposed by human need, and the moral role that civility plays in the leadership culture.

Joseph P. Hester and Don R. Killian, “The Moral Foundations of Ethical Leadership,” The Journal of Values Based Leadership, online at http://www.valuesbasedleadershipjournal.com

Civility is an ethical issue in a global society. Ethical leadership includes the responsibility for treating others with respect and care, even when it’s not convenient, and even when it impacts profitability.  This responsibility includes:

  • respecting others
  • avoiding harm
  • building trust
  • reducing stress
  • listening to others (regardless of their position)
  • engaging people in meaningful work, and
  • providing an environment where everyone can do their best

Civility is a “load-bearing beam” in the foundation of ethical leadership. Ethical companies accept nothing less.

Questions for Discussion:

1. How clearly do our performance standards specify that we expect respectful behavior?

2. Do all of our leaders know that civility is the minimum standard for behavior in our organization?

3. How well are we backing up our performance expectations by holding people accountable for using ethical interpersonal behavior?

4. How can we make our expectation for respectful behavior clearer?

5. How can we strengthen the accountability for using ethical interpersonal behavior at all levels of leadership?

About The Author: Linda Fisher Thornton is CEO/Owner of Leading in Context, a leadership development firm providing leadership consulting and learning publications that address complex ethical issues. She is also Adjunct Assistant Professor for the University of Richmond School of Professional and Continuing Studies.

Current Leading in Context® Publications:

“Ethical Implications of How Leaders Perceive ‘Different’”  Training Module
“Ethical Interpersonal Behavior”  Graphic
“The Evolving Leadership Context: Respectful Workplaces”  Video

Don’t Separate “Ethics” From “Leadership”

By Linda Fisher Thornton

Preparing Leaders For Ethical Leadership

Preparing leaders for ethical leadership is a long-term process.  It requires careful thought about the messages we are sending. For example, what message are we sending when we separate ethics training from other leadership training?

The Risks of “Separate” Ethics Training

I believe that we take an unnecessary risk when we separate ethics training from the rest of a leader’s development. When we separate ethics training and leadership training, we may be unintentionally sending the message that ethics is separate from leadership. What could be the harm of separating ethics from leadership?

The Impact on the Leader’s Mindset

If we separate “ethics” from “leadership” as leaders are learning, they could develop the mindset that ethics is compartmentalized and that ethical decisions are different from other decisions.

Leaders who receive separate ethics training that is not an integral component in the rest of their leadership development may think of it as they would think about a vaccination, to be tolerated once in a while, but not something that should govern their thinking, choices and behavior every day.

Leaving Leaders to Fill in the Blanks

When ethics and leadership are not integrated during the learning process, leaders may have difficulty integrating ethics and leadership themselves in day-to-day practice.

Strong Leadership Without Ethics

One of the most worrisome possibilities of teaching ethics separately from leadership is this:

If we continue to teach leadership without its governing ethics and values built in, we could unintentionally be teaching people to use strong leadership that is outside of the boundaries of ethical behavior.

About The Author: Linda Fisher Thornton is CEO/Owner of Leading in Context, a leadership development firm providing leadership consulting and learning publications that address complex ethical issues.

Current Leading in Context® Publications:

“Ethical Implications of How Leaders Perceive ‘Different’”  Training Module
“Ethical Interpersonal Behavior”  Graphic
“The Evolving Leadership Context: Respectful Workplaces”  Video
 
© 2012, Leading in Context LLC. All rights reserved.

The Leadership Development Advantage

by Linda Fisher Thornton

Developing Leaders Pays Off

Ongoing development for leaders helps companies. According to several recent reports, businesses that invest in leadership development enjoy clear advantages. These advantages include improved bench strength, improved talent retention and greater market value over time.

Here is a list of some of the financial and non-financial advantages of investing in leadership development, and the white papers that document them. As you read, consider how improving leadership improves the entire organization in ways that benefit companies, leaders, customers, employees, and communities.

Advantages of Investing in Leadership Development

  • Improved business growth
  • Improved bench strength
  • Improved employee retention
  • Improved bottom-line performance
  • Improved ability to attract talent
  • Solving problems earlier and at lower levels
  • Increased organizational agility
  • Improved business sustainability
  • Greater market value over time

Reports Documenting the Benefits of Leadership Development

Bersin & Associates found that businesses that invest in leadership development enjoy improved business growth, bench strength and employee retention. (New Bersin & Associates Research Shows that Organizations with High-Impact Leadership Development Strategies Build a Different Breed of Leader and Generate Seven Times Greater Business Impact, online at Bersin.com).

JP Dolan wrote in 40 Best Companies for Leadership Development: How Top Companies Excel in Leadership Development that companies that excel in leadership development generate dramatically greater market value over time (online at ChiefExecutive.net).

The Center for Creative Leadership report Driving Performance: Why Leadership Development Matters in Difficult Times (online at ccl.org) says that leadership development during difficult economic times helps companies emerge stronger than the competition, improves bottom-line financial performance, improves ability to attract and retain talent and increases organizational agility.

The Career Management Consultants in “Enhancing Leadership Capability” (nwacademy.nhs.uk) reported that The Institute for Corporate Productivity (i4cp) “found that high performing organisations are five times as effective at leadership development than low performing organisations and 86 per cent of respondents cited leadership development as a critical business issue” (The Best Get Better: Critical Human Capital Issues of 2012, i4cp, April 2012). The report also noted that “leadership capability has a direct impact on bottom line results and business sustainability.”

The Growthwave White Paper “Unleash Leadership Talent – Increase Business Performance (online at growthwave.com) reports that “Companies that focus on developing leadership abilities deep into the organization are able to identify and solve problems earlier and at lower levels. This allows higher-level leaders to not get distracted by the details at the expense of strategic performance. Unleashing leadership potential deep in the organization creates capacity to significantly increase business performance.”

Questions for Reflection

1. How well does our leadership development prepare leaders for successful leadership in our organization?

2. What problems are we experiencing that improving leadership competence would help resolve?

3. What are we going to do about it?

About the Author Linda Fisher Thornton is CEO/Owner of Leading in Context, a consulting firm that also publishes leadership development materials. Her mission is to clarify what it means to lead ethically in a complex world. Visit LeadinginContext.com/About for more information about Linda, her background and her mission. Linda is also an Adjunct Assistant Professor teaching Leadership for the University of Richmond School of Professional and Continuing Studies.

What is Creativity?

By Linda Fisher Thornton

What is Creativity?

In the leadership development world, creativity is currently getting a great deal of attention. But what is it? Can you learn it? Is it a skill? How do we lead in ways that encourage it?

When we explore the question “What is creativity?” from a thinking and learning point of view, an open and active mind is clearly required – one that can see new possibilities. But is there more to it than that? This post explores the variables that make up what we think of as “creativity.”

Many Definitions

Creativity is studied across a number of disciplines, and according to Wikipedia:

“Scholarly interest in creativity ranges widely…Creativity and creative acts are therefore studied across several disciplines - psychologycognitive scienceeducationphilosophy (particularly philosophy of science), technologytheologysociologylinguisticsbusiness studies, and economics. As a result, there are a multitude of definitions and approaches.”

“Creativity,” Wikipedia.com

Is it A Skill or a Mindset?

Can you learn “creativity” as a skill? According to John Maxwell in his book Thinking for a Change, creativity is not a single skill or attribute, but a mindset that embraces a broad array of different things including Ambiguity, Learning, Possibility, Connecting, Ideas, Options, Exploring Gaps and Inconsistencies, the Offbeat, and Failure.

In his book The Evolving Self; A Psychology for the Third Millennium, Mihaly Csikszentmihalyi reflects on the limits of reason and says “We must foster intuition to anticipate changes before they occur; empathy to understand that which cannot clearly be expressed; wisdom to see the connection between apparently unrelated events; and creativity to discover new ways of defining problems, new rules that will make it possible to adapt to the unexpected.”

Creativity, then, is as a way of thinking – a flexible, connecting mindset that helps us deal with a changing world, and keeps us nimble and adaptable.

How is it Different From Critical Thinking? 

 How does creative thinking relate to critical thinking? According to Sir Anthony Jay (Management Trainer) “The uncreative mind can spot wrong answers, but it takes a creative mind to spot wrong questions.” Gail Sheehy (Author) says that “creativity can be described as letting go of certainties.” 

The University of Michigan “Criticial and Creative Thinking” Page at umich.edu sees criticial thinking as “the process we use to reflect on, assess and judge the assumption underlying our own and others ideas and efforts” and creative thinking as “the process we use to develop ideas that are unique, useful and worthy of further elaboration.” 

In his paper “Critical Thinking and Creativity:An Overview and Comparison of the Theories” Jean Marrapodi wrote that “Creative thinking is designed to create, and critical thinking is designed to analyze. It seems that creative thinking has aspects of critical thinking, and critical thinking has aspects of creativity.”

How Do Creative Thinkers Handle Failing?

Creativity is now seen as generating a great deal of value in our complex global society, but it requires the element of action and a tolerance for failure. In his article “Wierd Rules of Creativity: Think You Can Manage Creativity? Here’s Why You’re Wrong” Robert Sutton says that

If you want a creative organization, inaction is the worst kind of failure—and the only kind that deserves to be punished. Researcher Dean Keith Simonton provides strong evidence from multiple studies that creativity results from action. Renowned geniuses like Picasso, da Vinci, and physicist Richard Feynman didn’t succeed at a higher rate than their peers. They simply produced more, which meant that they had far more successes and failures than their unheralded colleagues.

Robert Sutton, “Wierd Rules of Creativity: Think You Can Manage Creativity? Here’s Why You’re Wrong” , Harvard Business School Working Knowledge for Business Leaders, online at hbs.edu

The Role of Creativity in Leadership

As leaders, we need to create an environment where learning and creativity are encouraged, where people are respectful, and where work is meaningful. In such an environment, people can actually enjoy what they’re doing.

Here are two compelling definitions  that place creativity in the context of the fun and the joy of learning:  

“Creativity is the joy of not knowing it all.” Ernie Zelinski, Creativity Expert 

“Creativity is intelligence having fun.”  John Maxwell, Leadership Author

When we use our creativity, we can do our best work.  In her article “What is Creativity Anyway” Huffington Post author Jan Phillips says that “Creativity is about being fully alive, living courageously, or as the painter Joan Miro´ says, ‘Expressing with precision all the gold sparks the soul gives off.’ “

Using our creativity is part of expressing our authenticity as leaders. Leaders who are leading authentically and using their creative capacities within ethical boundaries will find it easier to

  • stay ahead of change
  • build a loyal, productive team
  • find innovative solutions to complex problems, and
  • engage others in the work of meeting goals and advancing the organization’s vision and mission.

In his article on HBR Blog Network called “Why Are Creative Leaders So Rare?” Navi Radjou describes “a new breed of visionary and empathetic leaders who act less as commanders and more as coaches, less as managers and more as facilitators, and who foster self-respect rather that demanding respect.”

Creative Thinking Resources:

Creativity Tools, MindTools.com

Creativity Tools, WatchOut4Snakes.com

Tools for Creating Ideas, CreatingMinds.org

About the Author Linda Fisher Thornton is CEO/Owner of Leading in Context, a consulting firm that also publishes leadership development modules, graphics, case studies, discussion guides and videos. Her mission is to clarify what it means to lead ethically in a complex world. Linda is also an Adjunct Assistant Professor teaching Leadership for the University of Richmond School of Professional and Continuing Studies.

Her most recent publication is a Leading in Context™ Video called “The Evolving Leadership Context: Respectful Workplaces” which is downloadable at the LeadinginContext.com/Store.

A Guide to Finding What You Need: How to Use the Leading in Context® Website


Ethical Leadership and…a Global Society

Are We Moving Toward a “Global Society”?

To imagine the world as a global society we must look at the issue from a view that is many levels above our day-to-day routines and our sometimes mechanical responses to our day-to-day challenges.

When we see the world as a global society, we see that we need to act as if what happens to others, even people we may never meet, matters. We all share space, food and natural resources. We also share international communication and transportation systems and a global economy.

Thinking about our planet as home to a global society, it is clear that we must act as if what happens to the environment matters. Our survival is dependent on the limited resources we have available and how responsibly we use them.

Trends in A Global Context  

Our collective thinking is evolving. There are currently movements toward

  • random acts of kindness
  • collaboration
  • ethical consumerism
  • sustainable business
  • sharing information to help others

and movements away from

  • tolerance for greed
  • tolerance for harm
  • tolerance for disrespect
  • tolerance for angry behavior
  • tolerance for environmental destruction

Does this mean that we are finally beginning to think and act like a global society?

About the Author:

Linda Fisher Thornton, CEO/Owner of Leading in Context, is on a mission to clarify what it means to lead ethically in a global society. She is the former Senior Vice President and Chief Learning Officer of Central Fidelity Bank, where her Team was nationally recognized as “Outstanding Performers in Training” in Linking Training to the Business by Lakewood Publications and Training Director’s Forum Newsletter. She is an Adjunct Assistant Professor of Leadership for the University of Richmond School of Professional and Continuing Studies.

Linda publishes learning materials for leaders and those who develop them at LeadinginContext.com.  Her most recent publication is a Leading in Context™ Video called “The Evolving Leadership Context: Respectful Workplaces” which is downloadable at LeadinginContext.com/Store.

A Guide to Finding What You Need: How to Use the Leading in Context® Website

You are invited to access the full benefits that Leading in Context provides to customers and subscribers:

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  • Contact Linda Fisher Thornton about your consulting, custom design, group facilitation, speaking, research or writing needs at Linda@LeadinginContext.com


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