By Linda Fisher Thornton If you think your customers are separate from your business, you are behind the times. Customers are becoming part of the fabric of organizations in ways that meet their very specific needs. This week I describe 5 powerful trends that are changing the rules of business, and require a heightened ethical awareness.
Category: Ethical Thinking
Want To Thrive in Leadership Future? Tether Yourself To Values
By Linda Fisher Thornton It would be "easy [...] for organizations and leaders to become frozen by the magnitude of the changes under way" (McKinsey & Co., Management Intuition For the Next 50 Years). Success in future leadership requires being nimble and adaptive, flexing with constant change, and being ready for anything. How should we stay grounded as we avoid crises and manage our way through a maze of increasing expectations?
Global Sentiment About Taking Responsibility
By Linda Fisher Thornton A clearer picture of global ethics is coming into view. In this clearer picture, we know what's important and see how far our responsibilities extend into the global community. We understand that business leadership includes responsibility for much more than just making a profit and obeying the law. Ethical leaders have begun to realize how connected our global community is. Customers for our products may live in 50 or more countries. Product parts may be made in multiple countries, each with different laws and regulations.
What is Integrity? Beyond “I’ll Know It When I See It”
By Linda Fisher Thornton During the recent 2014 NeuroLeadership Summit, Jamil Zaki (an Assistant Professor of Psychology at Stanford) talked about an interesting experiment the Stanford Neuroscience Lab did. The team took a large number of Fortune 100 statements of company values and generated a word cloud from them to see which word would appear most often. Which word was it? Integrity was the most frequently used word. This experiment reveals a general agreement that integrity is important, but what exactly does it mean? People may understand it in very different ways.
3 Factors That Numb Ethics Efforts (And 3 That Energize Them)
By Linda Fisher Thornton To build a strong ethical culture, leaders should take a positive, preventive approach to ethics. That would include communicating clear ethical values and expectations and quickly stopping any unethical behavior. But those things are not enough by themselves. There are cultural factors that either enable our prevention efforts or disable them.
Trust-Building Requires Trust-Giving
By Linda Fisher Thornton Good leaders Intentionally build trust. They build it through everyday words and actions. They build it by demonstrating that they can be trusted. They also build it when they extend trust to others. Many leaders wait for people to prove themselves before they trust them, but trust is reciprocal. Leaders set the tone for trust-building by how open they are to trusting others first. Are you reaching out? Or are you waiting for your employees to have a "perfect" record before trusting them?
7 Definitions of “Good” (Why We Disagree About Ethics)
By Linda Fisher Thornton Why is it so difficult to agree on the right thing to do? One of the reasons we may not agree is that each of us may be using a different definition of what is "good." Here are 7 different interpretations of what is ethically good, based on the framework in 7 Lenses: Learning the Principles and Practices of Ethical Leadership (2013). Which ones are you using in your leadership?
“Hearing” All Stakeholders (Even When They’re Not in the Room)?
By Linda Fisher Thornton A quiet group of stakeholders is being considered in leadership conversations. They can't weigh in on major decisions, but they have a lot at stake in the decisions that get made. They are silent stakeholders, and the decisions we make in our meetings every day affects them directly.
Critical Roles of the (Ethical) CEO
By Linda Fisher Thornton There have been many stories about unethical CEOs in the news, but not as many about the good ones. That's a shame, because the ethical CEO is a positive powerhouse - devoted to serving employees, customers, and communities. I thought it would be helpful to describe some of the critical functions of the ethical CEO that enable organizational success. Intentionally investing in these roles creates the kind of workplaces that attract top employees and devoted customers.
5 Reasons Ethical Culture Doesn’t Just Happen
By Linda Fisher Thornton Don't assume that an ethical culture will just happen in your workplace. Even if you are a good leader, ethical culture is a delicate thing, requiring intentional positive leadership and daily tending. It requires more than good leadership, more than trust building, and more than good hiring. Why does building an ethical culture require so much more than good leadership? Ethical culture is a system of systems, and just putting in good leadership, trust-building and good hiring doesn't make it healthy.
Is Your Leadership Net Positive?
By Linda Fisher Thornton
Generating an intentional positive ethical impact is the successful ethical leadership of the future, and it's already here. The Forum For the Future describes it as net positive leadership - making a positive contribution to society and leaving things better than we found them.
How to Build an Ethical Culture
By Linda Fisher Thornton
Today I'm sharing hand-picked resources about how to build an ethical culture. The most recent one was just published this week by Government Executive magazine. They acknowledge complexity, and are based on performance improvement and ethical principles.
This collection provides practical advice for how to build high trust cultures and keep the ethics conversation alive. Use it to create workplaces where people thrive and where "ethical" is a way of life.
10 Things Trustworthy Leaders Do
By Linda Fisher Thornton
Trustworthy leaders know how to create a workplace where everyone is valued, where leadership is sincere and respectful, and where great work can get done. How do they do it? What is it in particular that trustworthy leaders do?
Ethics and Trust are Reciprocal
By Linda Fisher Thornton
I was asked recently to explain in simple terms how ethics and trust are related. It is a great question, because we define trust and ethics in so many different ways.
Here are some observations about how trust and ethics are related, and what their relationship means for us as organizational leaders.
Ethics Isn’t “Out There”: It’s Us And Our Choices
By Linda Fisher Thornton
Much attention is paid to the tactics of ethics - the ethics codes, compliance plans and such. We can easily begin to think that ethics is something we can see and touch. Something finite. Something written in stone. Something outside of ourselves.
But that's not where ethics lives.
Leading in Context 